Hi, I’m
Sandy Harbaugh
Stuart,FL
Summary
Seasoned property management and hospitality professional who excels in establishing excellent working relationships with guests, owners, staff, and contractors.
A a skilled and reliable worker who continually maintains a positive attitude while interacting with challenging situations in a professional manner and have excellent conflict resolution skills and work ethic.
Required courses for Florida CAM license have been completed.
Known by staff, and peers to be a dedicated, supportive manager with an excellent background of overseeing wide range of daily operations for properties and staff.
Overview
2024
years of professional experience
Work History
Alpha Real Estate
Property Manager
01.2019 - 07.2023
Job overview
- Oversaw management of over 125 properties while providing general service to long term tenants and vacation rentals guests.
- Managed all risk and regulatory compliance in accordance with state laws.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Decreased operating costs by by implementing cost control procedures.
- Introduce prospective guests to types of units available.
- Established strong, professional relationships with owners and staff by promoting team collaboration and delivering exemplary hospitality to guests.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Deliver emergency 24-hour on-call service for tenants and guests.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed and executed plan to achieve and maintain better rate of occupancy.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff, housekeeping, landscaping and maintenance and upkeep.
- Trained and motivated staff during bi-monthly trainings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled guest complaints promptly and appropriately, calling in repairmen and other support services.
- Completed regular inspections to identify required repairs and needed updates.
Crescent Royal Condo Association
General Manager
04.2016 - 08.2018
Job overview
- Managed 120 individually owned condominium units, HOA and common areas on the Vacation Rental program.
- Prepared program operating budgets, budget reports and other financial performance reports for Board of Directors and owners.
- Managed condominium documents in accordance with Florida Statutes and governing by-laws.
- Worked with Board of Directors and owners.
- Earned exceptional ratings and testimonials from clients on company website and ensured good customer service & timely follow up on all challenging issues in a professional manner.
- Maximized rental income while minimizing expenses.
- Prepared specifications, solicited bids and approved subcontracts for building services and maintenance needs.
- Trained and motivated leasing agents, maintenance and housekeeping staff and set up crew.
- Followed up on all customer service issues in timely manner.
- Evaluated and recommended changes in rental pricing strategies, unit updating and health & sanitation best practices to staff.
- Provided OSHA and compliance training to staff.
- Scheduled contractors for maintenance issues, construction and renovation projects in conjunction with peak season.
- Handled disciplinary actions, performance appraisals, HR duties and terminations.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Planned special events, guest appreciation events and marketing efforts to the community.
- Suggested improvements and upgrades to website and rental software program for more efficiency and better utilization.
- Analyzed and evaluated monthly and quarterly financial statements.
- Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Provided outstanding hospitality and ensured an exceptional guest experience.
Stratford Management Company
Property Manager
11.2015 - 03.2016
Job overview
- Verified that all customer complaints were handled promptly and appropriately.
- Maximized rental income while minimizing expenses through effective planning and control.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Communicated effectively with owners and residents.
- Trained and motivated leasing staff during bi-monthly trainings.
- Followed up on delinquent tenants and evictions.
- Scheduled contractors for maintenance issues.
- Handled disciplinary actions, performance appraisals and terminations.
- Managed a community of nearly 260 apartment homes.
- Reduced average contract expenses through aggressive negotiations with vendors.
- Managed all rehabilitation of units and projects.
- Reconciled and processed expense reports.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Self Contract
Vacation Rental Property Manager
11.2013 - 10.2015
Job overview
- Earned exceptional ratings and testimonials from clients and guests.
- Performed scheduling and direction for all general contractors for timely repairs.
- Prepared and followed through on all work order requests, timing for updates, property inspections and renovations.
- Supervised social media marketing strategies and website marketing for owners to maximize ROI.
- Completed check in and out inspections and handled claims for damages.
- Verified that all customer complaints were handled properly and timely.
- Evaluated and recommended changes in rental pricing strategies.
- Kept properties in compliance with local, state and federal regulations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Managed operations and leasing of upscale community of nearly 35 condominiums and single family homes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
First United Methodist Church
Facilities Management
03.2011 - 09.2013
Job overview
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events for congregation of over 5000.
- Managed office supplies, vendors, organization and upkeep.
- Processed employee payroll and time sheets, leave and insurance.
- Supervised the cleaning, maintenance and care of building and grounds by creating work orders in software program for tracking and budgeting.
- Showed properties to potential tenants on all church owned housing and facilities for events. Prepared leases and collected rents.
- Maintained original leases and renewals for the management office.
- Acted as interim Facility Manager for approximately 6 months. Oversaw over 69,000 sq. ft. of building space as well as new construction projects totaling over 4 million dollars.
- Established and implemented a work order system for campus.
- Prioritized all daily work for maintenance, event set up, vehicle management, housekeeping and grounds crews.
Skills
- Personnel management & Leadership excellence
- Outstanding hospitality skills
- Proactive and organized
- Maintenance knowledge
- Complaint resolution
- Project and vendor coordination
- Property inspection & safety
- Accounts payable and receivable
- Vendor sourcing and negotiations
- Work Order and Property Management software
- Bookkeeping
- Tenant, Fair Housing and eviction laws
- Contract Negotiation
Timeline
Property Manager
Alpha Real Estate
01.2019 - 07.2023
General Manager
Crescent Royal Condo Association
04.2016 - 08.2018
Vacation Rental Property Manager
Self Contract
11.2013 - 10.2015
Facilities Management
First United Methodist Church
03.2011 - 09.2013
Property Manager
Stratford Management Company
11.2015 - 03.2016
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