Sandy Harrison
VAN NUYS,LOS ANGELES
Summary
Dynamic Department Manager with expertise in employee training, inventory management, and compliance auditing. Proven ability to enhance team performance and customer satisfaction through effective coaching and mentoring.
Overview
19
19
years of professional experience
Work History
Department Manager
Costco
Woodland Hills, California
10.2018 - Current
- Supervised daily operations, ensuring compliance with company policies.
- Managed inventory levels, coordinating restocking across departments.
- Organized staff schedules to ensure appropriate coverage during peak shopping hours.
- Trained team members in best practices and customer service standards.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted employee performance evaluations to provide actionable feedback and support team development.
- Reviewed sales and inventory data to identify trends, preparing reports that informed management decisions on shrinkage and safety awareness.
- Followed safety protocols and company processes and procedures.
Tax Preparer
H&R Block
Granada Hills, California
11.2014 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Prepared individual and business tax returns using H&R Block software.
- Assisted clients in identifying potential deductions and credits for their returns.
- Reviewed client financial documents for accuracy and completeness.
- Maintained organized client files for efficient record-keeping and retrieval.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
Collections Agent
Don Roberto Jewelers
Panorama City, California
01.2008 - 01.2012
- Negotiated payment plans with customers to assist in debt recovery effectively.
- Conducted regular follow-ups on overdue accounts to ensure prompt resolution.
- Managed customer accounts to facilitate timely payments and maintain positive relationships.
- Educated customers on account details and payment options to enhance understanding.
- Adhered to company policies and applicable laws while collecting debts from customers.
Education
High School Diploma -
James Monroe High School
North Hills, CA07-2004
Skills
- Inventory management
- Compliance auditing
- Sales analysis
- Employee management
- Employee training
- Training and mentoring
- Performance evaluations
- Customer service
- Problem solving
Languages
Spanish
Professional
Timeline
Department Manager
Costco
10.2018 - Current
Tax Preparer
H&R Block
11.2014 - Current
Collections Agent
Don Roberto Jewelers
01.2008 - 01.2012
High School Diploma -
James Monroe High School