Sandy Maciel
Los Angeles,CA
Summary
Dedicated and detail-oriented Eligibility Worker with the Department of Public Social Services (DPSS) and extensive experience providing customer service, reviewing client information, applying program requirements, and managing sensitive case information. Experienced in CalWORKs, CalFresh, and Medi-Cal programs with a strong ability to interpret policies, communicate effectively with clients, document case activity, and resolve complex issues. Former McDonald’s Supervisor with 7 years of customer service and leadership experience. Seeking to apply strong analytical, communication, and case-management skills in an Appeal Specialist position with DPSS.
Overview
1
1
Language
11
11
years of professional experience
Work History
Eligibility Worker
Department of Public Social Services
Los Angeles, California
01.2023 - Current
- Determine and maintain eligibility for public assistance programs, including CalWORKs, CalFresh, and Medi-Cal.
- Review and evaluate client information and documentation to determine eligibility and ensure compliance with applicable program requirements.
- Explain program requirements, eligibility decisions, procedures, and available services to clients in a clear and professional manner.
- Review case information and identify discrepancies, missing information, and issues requiring follow-up.
- Maintain accurate and thorough case documentation while handling confidential client information.
- Communicate with clients regarding their cases, required documentation, deadlines, and changes in circumstances.
- Apply established policies, procedures, and guidelines when processing and maintaining cases.
- Manage multiple cases and competing priorities while maintaining attention to detail and accuracy.
- Provide professional customer service to individuals from diverse backgrounds, including clients who may be experiencing difficult or stressful circumstances.
- Collaborate with coworkers and other departments to resolve case-related questions and issues.
Supervisor
McDonald’s
Los Angeles
07.2015 - 09.2024
- Supervised daily restaurant operations while providing high-quality customer service.
- Led and supported employees in a fast-paced, high-volume work environment.
- Trained employees on company procedures, customer service standards, and workplace expectations.
- Addressed customer concerns and resolved problems professionally and efficiently.
- Managed competing priorities while maintaining accuracy, productivity, and service standards.
- Assisted with employee scheduling, task delegation, and daily operational responsibilities.
- Developed strong communication, leadership, conflict-resolution, and problem-solving skills
Education
Bachelor of Science - Criminal Justice
California State University, Long Beach
Long Beach, CASkills
- Eligibility Determination
- Case Management
- Policy & Procedure Application
- Case Documentation
- Client Interviewing
- Problem Solving
- Appeals & Issue Resolution
- Customer Service
- Conflict Resolution
- Confidential Information Handling
- Written & Verbal Communication
- Attention to Detail
- Time Management
- Multitasking
- Leadership & Teamwork
- CalWORKs
- CalFresh
- Medi-Cal
Languages
Spanish
Professional
Timeline
Eligibility Worker
Department of Public Social Services
01.2023 - Current
Supervisor
McDonald’s
07.2015 - 09.2024
Bachelor of Science - Criminal Justice
California State University, Long Beach