Sandy Maldonado
Summary
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Overview
12
12
years of professional experience
Work History
Receptionist
Mcs Awnings
05.2024 - Current
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Mobile Expert Key Holder
T-mobile
03.2016 - 01.2024
- Maintained confidentiality of information regarding clients and company.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Provided coaching and mentoring to employees.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Key Sales Associate
Piercing Pagoda of Zale
11.2016 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Lead Key Holder
Bath and Body Works
12.2014 - 06.2016
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Crew Member
Chipotle
03.2013 - 01.2014
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor of Arts - Criminal Justice
CSUEB
12-2025
Skills
- Customer/Client relations
- Documentation and reporting
- Tech-Savvy
- Multitasking and prioritization
- Strategic planning
- Team collaboration
- Regulatory compliance
- Attention to detail
Timeline
Receptionist
Mcs Awnings
05.2024 - Current
Key Sales Associate
Piercing Pagoda of Zale
11.2016 - 01.2021
Mobile Expert Key Holder
T-mobile
03.2016 - 01.2024
Lead Key Holder
Bath and Body Works
12.2014 - 06.2016
Crew Member
Chipotle
03.2013 - 01.2014
Bachelor of Arts - Criminal Justice
CSUEB
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