Sandy Martin

• Checked office stock to determine supply levels and maintain inventory.
• Improved office organization by developing filing system and customer database protocols.
• Researches and verifies information pertaining to reports: prepares/tracks budgets; creates databases and analyzes moderately complex data. Supports projects by assisting manager/department, builds and maintains project plans, schedules, and contributes to meetings to ensure project deliverables are met. Prepares correspondence and reviews documentation for conformance with internal policies and procedures. May maintain files, order supplies, coordinates meetings, and compiles and distributes meeting minutes. Handle travel arrangements and expense reports. May screen, handle, or distribute incoming calls and complaints.
• Maintain Exostar Account
• Manage BCBS Authorization Requests.
• Maintain Everett Rotation Schedule.
• Manage calls to the main EAP office at Everett and Renton.
• Provide cross coverage to support entire Boeing Onsite Counselors Team.
• Work and complete 18 counselors (from 13 offices) Monthly Reports, Quarter Reports, and then End of Year report and then send to my manager.
• Work and complete Boeing Quarterly and year end reports and send to my manager.

● Performed administration duties that included answering phones, bookkeeper, utilizing QuickBooks.
● Generate communications with Microsoft Word and Excel, Faxing and Scanning.
● Acted as Financial Accountant, managing payroll, accounts receivable and payable and
reconciliation of bank accounts and credit card accounts. Also handled key functions of the HR
department.
● Complied tax and financial data quarterly and annually for accountants.
● Extensive client interaction. Corresponded by letter, telephone, email or fax.
● Worked with Insurance Companies on Contracting and Credentialing NYFS.
● Also trained on Matrixcare, Oasis, Relias, and BirdDogHR software.

• Performed administration duties that included answering phones, bookkeeper, utilizing QuickBooks.
  ● Generate communications with Microsoft Word and Excel, Faxing and Scanning.
  ● Acted as Financial Accountant, managing payroll, accounts receivable and payable and
  reconciliation of bank accounts.
  ● Complied tax and financial data quarterly and annually for accountants.
  ● Extensive client interaction. Corresponded by letter, telephone, email or fax.

• Welcomed patients and visitors to the dental office by greeting patients in person and on the telephone.
  ● Prepared necessary paperwork, collects necessary payment and notifies appropriate person of patient's arrival.
  ● Accounts receivables, collections, financial arrangements for patients, verifying and insurance billing.
  ● Ordered office supplies, ensured smooth operation of office equipment.
  ● Performed word processing and filing.
  ● Schedule future appointments for patients.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Welcomed patients and visitors to the dental office by greeting patients in person and on the telephone.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Reviewed files and records to obtain information and respond to requests.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.