Sandy M. Cannon
The Pines on Carmel Senior Living
Charlotte,NC
20
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Concierge
1 Month- Greeted residents, guests, and vendors, providing courteous front-desk support and directions throughout the community.
- Answered multi-line phone calls, screened inquiries, and routed messages accurately to the appropriate departments.
- Coordinated packages, mail, and delivery handling, ensuring timely distribution to residents.
- Answered multi-line phone calls, screened inquiries, and routed messages accurately to appropriate departments.
- Assisted residents with general concierge needs, including dining, housekeeping, and maintenance requests.
- Documented visitor information, service requests, and special instructions using organized daily log procedures.
- Monitored lobby activity, maintaining secure, welcoming environment for residents and visitors.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Responded calmly to urgent situations, relaying information quickly to management and support staff.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Concierge
2 Years 5 Months- Greeted residents and guests, providing courteous front-desk support and directions.
- Managed incoming calls, messages, and requests with accuracy and professionalism.
- Coordinated resident services, ensuring timely follow-up on daily needs and concerns.
- Monitored lobby activity, maintaining secure and welcoming common areas.
- Assisted with package handling, mail distribution, and delivery tracking.
- Resolved service issues promptly, escalating concerns to appropriate community staff.
- Supported event setup and guest coordination for community activities.
- Managed check-in and check-out procedures for guests.
Office Assistant
4 Months- Manage the reception area to ensure effective mail and telephone communications both externally and internally to maintain professional image
- Answering phone calls and daily communication
- Executed filing and scanning of documents to maintain organized records.
- Followed up on tenant requests to ensure timely resolution and satisfaction
- Follow up on tenants requests
- Arranged and coordinated meetings.
- Updated various spreadsheets to ensure accurate and current data entries.
- Managed reception area, facilitating effective communication and maintaining a professional image
- Update various spreadsheets
Department Clerk
2 Months- Retrieved and organized files for processing.
- Sorted files, extracted important documents, and discarded irrelevant materials.
- Placed cover sheets on selected documents and organized them in boxes alphabetically for shipping and scanning.
Operations Clerk I
10 Months- Handled clerical operation tasks
- Batched, distributed, logged, and received work to ensure workflow efficiency
- Organized and maintained filing system for documents
- Filing and photocopying
Processing Assistant
6 Months- Conducted patient intake interviews to determine qualifications for services.
- Coordinated referrals to nurse and nutritionist for physical examinations and dietary guidance.
- Referred clients to nurse and nutritionist for physical examinations and dietary guidance.
- Scheduled follow-up appointments with appropriate service providers for client continuity of care.
- Assisted clients in understanding WIC program benefits.
Education
Associate of Science - Medical Office Administration-Billing&Coding
- Office Technology Certificate
- Microsoft Office 2007 Certificate
- Career Preparation Certificate
- Dean's List [Spring/ Summer 2024, 2025]
- 4.0 GPA
Skills
Customer relationship management
Customer service
Crisis management
Effective problem solving
Effective time management
Detail-oriented approach
Timeline
Concierge
The Havens & The Laurel @ Carolina PLace
09.2026 - CurrentRead More
Concierge
The Pines on Carmel Senior Living
05.2024 - CurrentRead More
Office Assistant
Ambercrest Apartments
06.2014 - 10.2014Read More
Department Clerk
BB&T Bank
08.2012 - 10.2012Read More
Operations Clerk I
Wells Fargo (West End Center)
01.2011 - 11.2011Read More
Processing Assistant
Forsyth County Health Department
08.2006 - 02.2007Read More
Central Piedmont Community College
Associate of Science from Medical Office Administration-Billing&Coding
Read More