Sandy Nawi
Memphis,TN
Summary
Dynamic pharmacy intern with experience at Walgreens, excelling in medication preparation and customer service. Proven ability to enhance patient education and counseling while ensuring compliance with safety protocols. Recognized for maintaining inventory efficiency and delivering exceptional support to pharmacy teams, contributing to a positive patient experience.
Overview
6
6
years of professional experience
Work History
Call Center Representative
MedQuest Pharmacy
South Carolina
04.2021 - 07.2022
- Managed high-volume inbound calls, ensuring customer satisfaction through effective problem resolution.
- Trained new team members on call handling procedures and customer service standards.
- Analyzed customer feedback to identify trends and improve service delivery protocols.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
Pharmacy Intern
Walgreens
Murfreesboro, TN
05.2019 - 12.2020
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Provided exceptional customer service by addressing inquiries and resolving concerns.
- Collaborated with pharmacy team to ensure compliance with safety regulations and protocols.
Cashier
Putt Putt Golf And Games, Albuquerque Nm
Memphis, TN
05.2017 - 08.2019
- Operated cash register, processing customer transactions efficiently and accurately.
- Assisted customers with inquiries and provided product information to enhance their experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and gift card transactions while adhering to company policies.
Dental Assistant
Howard Glen Dentistry
Memphis, TN
06.2016 - 08.2018
- Assisted in patient preparation for dental procedures, ensuring comfort and readiness.
- Sterilized and organized instruments, maintaining compliance with safety protocols.
- Scheduled appointments and managed patient records using dental software systems.
- Supported dentists during examinations, providing necessary tools and materials promptly.
Education
High School Diploma -
Kingsbury High School
Memphis, TNAssociate of Applied Science - Associates of Applied Science
Daymar College
Murfreesboro, TN12.2020
Skills
- Medication preparation
- Customer service
- Patient education and counseling
- Medication distribution
Languages
Arabic
Native or Bilingual
Timeline
Call Center Representative
MedQuest Pharmacy
04.2021 - 07.2022
Pharmacy Intern
Walgreens
05.2019 - 12.2020
Cashier
Putt Putt Golf And Games, Albuquerque Nm
05.2017 - 08.2019
Dental Assistant
Howard Glen Dentistry
06.2016 - 08.2018
High School Diploma -
Kingsbury High School
Associate of Applied Science - Associates of Applied Science
Daymar College