Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

SANDY N. HERIN

Naples

Summary

Bilingual in English and Spanish. Proven ability to enhance customer satisfaction through effective communication and teamwork. Adept at managing high-volume calls while maintaining accuracy and professionalism in fast-paced environments. Committed to delivering exceptional service and support.

Overview

29
29
years of professional experience

Work History

Customer Service Rep

Conditioned Air
Naples
07.2017 - 01.2026
  • Front-desk and customer service role supporting visitors, callers, and internal staff.
  • Responsibilities included greeting visitors; answering, screening, and routing calls; multitasking across administrative duties; assisting staff with overflow work; and maintaining a professional reception area.

BDC Rep

Naples Dodge Chrysler Jeep & Naples Mazda
Naples
02.2011 - 07.2017
  • Handled high-volume inbound and outbound calls while performing extensive computer data entry.
  • Supported sales operations through customer outreach, follow-ups, and accurate documentation.

Customer Service Representative

United Health Group
02.2005 - 12.2011
  • Provided world-class customer service to members and healthcare providers.
  • Reviewed insurance claims, resolved complex issues using strong problem-solving skills, handled extensive phone communication, and utilized Windows-based computer applications.

Vacation Planner

Norwegian Cruise Line
11.2003 - 02.2005
  • Served as the first point of contact for customers, handling inbound calls, booking cruise vacations, and upselling additional products and services.

Cruise Representative

Royal Caribbean / Celebrity Cruises
04.1997 - 10.1998
  • Delivered customer service in a fast-paced call center environment, promoted cruise vacations, managed reservations, and handled extensive phone and computer operations.

Education

Associate of Arts (AA) - Health Administration

University of Phoenix
Phoenix, AZ
01.2018

Travel Certificate -

SER / IBM Business Institute
Miami, FL
01.1996

High School Diploma -

Miami Jackson Senior High School
Miami, FL
01.1990

Some College (No Degree) - Elementary Education

Miami-Dade Community College
Miami, FL

Skills

  • Customer service
  • Data entry
  • Call routing
  • Issue resolution
  • Team collaboration
  • Money handling
  • Microsoft office expertise
  • Inbound and outbound calling

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemote

Salary Range

$20/hr - $1000/hr

Timeline

Customer Service Rep

Conditioned Air
07.2017 - 01.2026

BDC Rep

Naples Dodge Chrysler Jeep & Naples Mazda
02.2011 - 07.2017

Customer Service Representative

United Health Group
02.2005 - 12.2011

Vacation Planner

Norwegian Cruise Line
11.2003 - 02.2005

Cruise Representative

Royal Caribbean / Celebrity Cruises
04.1997 - 10.1998

Associate of Arts (AA) - Health Administration

University of Phoenix

Travel Certificate -

SER / IBM Business Institute

High School Diploma -

Miami Jackson Senior High School

Some College (No Degree) - Elementary Education

Miami-Dade Community College
SANDY N. HERIN