Sandy Ross
Benton,AR
Summary
Enterprising Branch Manager with thirty seven years experience in retail banking successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
14
14
years of professional experience
Work History
Branch Manager II
Centennial Bank
12.2019 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Submitted loan applications to underwriter for verification and recommendation.
AVP Retail Operations
Relyance Bank
09.2014 - 12.2019
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Helped VPs add value and growth to annual sales volume.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Branch Manager
First Security Bank
04.2011 - 09.2014
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
Education
High School Diploma -
Mcclellan Magnet High School
Little Rock, AR05.1986
Skills
- Federal Regulations
- Customer Transactions
- Staff Management
- Motivational Techniques
- Staff Training
- Professional Relationships
- Bank Procedures
- Strategic Planning
Affiliations
- Rotary International
- Board Member/West Little Rock Rotary
Timeline
Branch Manager II
Centennial Bank
12.2019 - Current
AVP Retail Operations
Relyance Bank
09.2014 - 12.2019
Branch Manager
First Security Bank
04.2011 - 09.2014
High School Diploma -
Mcclellan Magnet High School