Sandy Syharath
Merced,USA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Student Support Coordinator position. Ready to help team achieve company goals. Student support professional with experience in fostering student success through academic guidance and resource coordination. Strong focus on team collaboration and achieving tangible results. Expertise in conflict resolution, communication, and time management. Adaptable and reliable, meeting changing needs with positive attitude.
Overview
27
27
years of professional experience
Work History
Family Services Representative II
Merced County Human Services Agency
Merced, CA
01.2022 - Current
- Identified customer problems to facilitate quick resolutions and enhance experience.
- Supported team members by sharing insights and best practices for customer service.
- Engaged with customers to understand needs and recommend appropriate solutions.
- Coordinated with other departments to fulfill customer needs and enhance service delivery.
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Executed tasks within time and budget constraints.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
Server
Sizzler
10.1997 - 09.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Paraprofessional
Pioneer Elementary School
Merced, CA
12.2017 - 06.2021
- Supported students with diverse learning needs by adapting instructional materials and techniques.
- Fostered a positive learning environment with engaging activities that encouraged student participation.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
- Utilized technology in classroom to enhance learning experiences.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
Education
Bachelor Of Arts - Liberal Arts
Fresno Pacific University
Fresno, CA12.2017
Associate In Arts - University Studies
Merced College
Merced, CA05.2009
Skills
- Strong work ethic
- Customer service
- Multitasking and organization
- Handling customer complaints
- Documentation and reporting
- Workflow management
- Data processing
- Effective communication
- Task prioritization
Timeline
Family Services Representative II
Merced County Human Services Agency
01.2022 - Current
Paraprofessional
Pioneer Elementary School
12.2017 - 06.2021
Server
Sizzler
10.1997 - 09.2021
Bachelor Of Arts - Liberal Arts
Fresno Pacific University
Associate In Arts - University Studies
Merced College