Sandy Taylor
Camarillo,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Associate
Bed Bath & Beyond
Los Alamitos, California
04.2018 - 07.2023
- Recommended, selected and located merchandise based on customer desires.
- Adhered to company initiatives and achieved established goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Described merchandise and explained use, operation and care.
- Developed trusting relationships with customers by making personal connections.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Handled returns and exchanges according to company policies.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Placed special orders or called other stores to find desired items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Bagged or packaged purchases and wrapped gifts.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Computed purchases and received and processed cash or credit payment.
- Collected payments and provided accurate change.
- Maintained records related to sales for store management.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
99 Cent Only Store
Camarillo, California
01.2013 - 05.2015
- Recommended, selected and located merchandise based on customer desires.
- Adhered to company initiatives and achieved established goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
Glendale High School
Glendale, CA06-1975
Some College (No Degree) - Real Estate
Santa Monica College
Santa Monica, CASkills
- Promotional support
- Retail loss prevention
- Upselling
- Contact follow-up
Timeline
Sales Associate
Bed Bath & Beyond
04.2018 - 07.2023
Sales Associate
99 Cent Only Store
01.2013 - 05.2015
High School Diploma -
Glendale High School
Some College (No Degree) - Real Estate
Santa Monica College