Sandy Wheat Phelps
Anna
Summary
Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Mascot Building Services
09.2023 - 11.2024
- Managed project schedules, tasks, and resources to ensure projects stayed on track.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Collaborated with project management team and fellow supervisors to organize operations and achieve demanding schedule targets.
- Coordinated project management activities, resources, equipment, and information.
Call Center Manager
Service Star Inc.
06.2023 - 07.2023
- Managed a team of 10 customer service representatives, providing guidance, coaching, and feedback to ensure exceptional customer experiences
- Collaborated with cross-functional teams to drive process improvements, enhance service delivery, and optimize customer support systems
- Resolved customer issues and escalations, ensuring prompt and satisfactory outcomes
- Monitored and analyzed key performance metrics, identifying areas for improvement and implementing action plans accordingly
Account Coordinator
Foster Benefit Resources
03.2023 - 06.2023
- Processed health insurance quote requests for new business and renewals
- Answered client inquiries regarding large group health insurance quotes
- Resolved escalated service issues
Call Center Manager
Shorewood Services
06.2023 - 11.2023
- Provided instruction, and coaching for a team of 5 representatives regarding client collections, and sales in support of operations for pest control, HVAC, plumbing, electrical, carpet cleaning, painting services, pool services, and appliance repairs
- Responsible for daily follow up and resolution of customer service quality assurance issues for all trades on both companies
- Monitored recorded calls for KPI standards to ensure call center goals were met
- Responsible for hiring and training employees for open customer service, collections, and dispatcher positions
Project Manager & PM Team Administrator
Champion Fire and Security
10.2015 - 06.2022
- Responsible for the company's performance on assigned projects including the following duties and responsibilities: correspondence with the Authority's Having Jurisdiction regarding submittal requirements and changes, profit and cash flow management, project startup, project closeout
- Purchasing of equipment, materials, and subcontracting services at the best value for the specified product/service utilizing the corporate approved list of vendors/suppliers and subcontractors
Education
High School Diploma -
Mesquite High School
Mesquite, Texas05.1995
Skills
- Troubleshooting
- Communication
- Organizational skills
- Management skills
- Articulation of data
- Writing skills
- Service Titan
- Procore
- Smart Sheets
- Quickbooks
- Raken
- Microsoft Office proficiency
- Detail-oriented
- Time management
- Project coordination
References
- Brandy Bundy, Service Manger Mascot Building Services 469-768-0148
- Ray Ramirez, Champion Fire Service Supervisor, 5 years, 469-230-3407
- Lon Saunders, Champion Fire Fire Alarm Supervisor, 5 years, 214-907-1066
- Chrissy Cherry, Champion Fire Service Manager, 11+ years, 214-797-5696
Timeline
Project Coordinator
Mascot Building Services
09.2023 - 11.2024
Call Center Manager
Service Star Inc.
06.2023 - 07.2023
Call Center Manager
Shorewood Services
06.2023 - 11.2023
Account Coordinator
Foster Benefit Resources
03.2023 - 06.2023
Project Manager & PM Team Administrator
Champion Fire and Security
10.2015 - 06.2022
High School Diploma -
Mesquite High School
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