Sane French
Detroit,MI
Summary
With 5+ years of customer service experience in retail and healthcare, I offer a versatile and professional approach to every interaction. I excel in resolving customer inquiries, managing teams, and providing personalized support in remote or in-person settings, consistently delivering exceptional service. As a certified CNA, I combine caregiving expertise with a proven track record of fostering client satisfaction. My strong communication, problem-solving, and leadership skills have been consistently recognized throughout my career.
Overview
9
9
years of professional experience
Work History
Retail Sales Manager
Marshalls
Farmington Hills, MI
07.2022 - Current
- Directed daily operations, ensuring high levels of customer satisfaction and efficient workflows
- Trained and managed team members to deliver consistent service excellence
- Resolved escalated customer concerns, fostering a positive store environment
- Oversaw inventory management, visual merchandising, and operational procedures
- Delivered customer service in person and via phone/email, maintaining professionalism in all interactions
Digital Personal Shopper
Walmart
Troy, MI
11.2022 - 05.2024
- Provided personalized remote customer support for online orders and technical issues
- Fulfilled customer orders accurately using advanced systems and tools
- Trained new employees in system usage and performance standards
- Resolved escalated issues related to order tracking and fulfillment, ensuring customer satisfaction
Team Member
Target
Southfield, MI
10.2019 - 06.2022
- Assisted customers with in-store and remote inquiries, including troubleshooting online order concerns
- Supported inventory management and maintained merchandise displays
- Delivered effective solutions to customer concerns, contributing to a high satisfaction rate
- Processed refunds, exchanges, and store credits with accuracy and professionalism
Teacher’s Assistant
Strictly Kids Child Center
Farmington, MI
06.2019 - 08.2019
- Provided care and supervision for children, ensuring a safe and engaging environment
- Assisted in meal preparation and cleanup, adhering to food safety guidelines
- Supported daily activities, fostering positive interactions with children and parents
Customer Service Representative
Auntie Anne’s
Novi, MI
01.2016 - 01.2017
- Delivered exceptional customer service in a fast-paced environment
- Processed transactions, handled phone inquiries, and resolved customer complaints
- Maintained a clean, safe, and welcoming environment for all customers
Education
Certified Nursing Assistant - undefined
Parrish Academy
Southfield, MI05.2024
High School Diploma - undefined
Southfield High School for the Arts & Technology
Southfield, MI06.2021
Skills
- Customer service, Communication skills, Time management, Documentation review, Remote Customer Service, Leadership Experience, Microsoft word, Microsoft excel, Time Management, Data Entry, Patient Care
Awards
Broadcasting Production Team –1st Place Regional, Dec2020
Timeline
Digital Personal Shopper
Walmart
11.2022 - 05.2024
Retail Sales Manager
Marshalls
07.2022 - Current
Team Member
Target
10.2019 - 06.2022
Teacher’s Assistant
Strictly Kids Child Center
06.2019 - 08.2019
Customer Service Representative
Auntie Anne’s
01.2016 - 01.2017
Certified Nursing Assistant - undefined
Parrish Academy
High School Diploma - undefined
Southfield High School for the Arts & Technology