Sanela Mujkanovic
Moorhead,MN
Summary
Dynamic manager with a proven track record at Dirt Devil of ND and BiH Lawn Care & Painting, excelling in team leadership and customer service. Skilled in project management and resource allocation, I drive operational excellence and foster strong client relationships, ensuring high-quality outcomes and satisfaction. Committed to developing talent and enhancing team performance.
Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Overview
14
14
years of professional experience
Work History
Manager
BiH Lawn Care & Painting
09.2013 - Current
- Production Scheduling & Coordination: Create daily schedules for multiple crews, update them based on progress, and ensure jobs are properly prepped and ready for painters.
- Site Supervision & Quality Control: Conduct regular site visits to inspect work quality, ensure compliance with safety standards, and troubleshoot issues.
- Client Relations: Act as the primary contact for customers to discuss project details, verify colors, and resolve concerns to ensure satisfaction.
- Inventory & Equipment Management: Order necessary paint, materials, and equipment, ensuring crews are stocked and tools are maintained.
- Team Leadership: Lead, train, and support painting crews, managing team performance and addressing disciplinary issues.
- Financial & Administrative Work: Manage project budgets, track expenses, approve timesheets, and provide reports to owners on job progress
CEO - Owner
Dirt Devil of ND Cleaning
05.2012 - Current
- Strategic Planning & Growth: Establishing long-term goals for profitability and expansion.
- Customer Relationship Management: Conducting check-ins to ensure quality, resolving complaints, and building trust.
- Operational Leadership: Designing systems for cleaning standards, scheduling, and ensuring safe, consistent service delivery.
- Human Resources & Culture: Hiring, training, and inspiring staff to foster a culture of excellence and high retention.
- Financial Stewardship: Managing pricing to ensure profitability, handling payroll, and tracking expenses.
- Marketing & Sales: Promoting the company brand to attract new commercial or residential clients.
- Risk Management & Compliance: Ensuring insurance compliance and implementing safety regulations, particularly in commercial or specialized cleaning environments.
- Team Development: Ensuring workers are trained and qualified.
- Quality Control: Proactively maintaining high standards to retain clients.
Education
High School Diploma -
Berufsforbereitug Schule
Alzey,GermanySkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Peoples Skills: Empathy, communication, building relationships, and coaching
- Technical Skills,Excel,Word as well as Multitasking
- Administrating/Operational Skills: Project management, organizing, scheduling, and resource allocation
- Planning: Setting goals and determining actions
- Staffing: Hiring and developing talent
Languages
Croatian
Native or Bilingual
Timeline
Manager
BiH Lawn Care & Painting
09.2013 - Current
CEO - Owner
Dirt Devil of ND Cleaning
05.2012 - Current
High School Diploma -
Berufsforbereitug Schule