Sanele Ndawo
Durban,South Africa
Summary
Sales and Services Advisor with over 8 years of experience in driving customer satisfaction and sales growth through innovative solutions and collaborative teamwork. Demonstrates exceptional communication skills and a strong work ethic, consistently achieving a 12% increase in sales. Committed to fostering a supportive work environment and leveraging market insights to enhance operational efficiency and service delivery.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Representative
AIG Insurance
- Developed client relationships, resulting in 12% sales increase and improved customer satisfaction.
- Identified market trends, driving consistent quarterly sales growth and refining team strategies.
- Collaborated with cross-functional teams to resolve client issues, ensuring seamless service delivery.
Retentions Agent
CCI
- Supported Foxtel campaign by improving customer retention strategies, enhancing client loyalty.
- Analyzed retention metrics to identify trends, optimizing customer engagement and satisfaction.
- Collaborated with team to address client concerns, achieving measurable improvements in retention.
- Resolved customer issues efficiently, leading to increased satisfaction and reduced churn rates.
- Handled customer inquiries and concerns, enhancing client retention rates and contributing to overall revenue growth.
Customer Care / Switching Team
Bespoke International
02.2020 - 2021
- Utility UK Campaign
Subject Matter Expert
Concentrix
08.2024 - Current
- Manage back-office tasks for Office Depot, enhancing process efficiency and accuracy.
- Implement solutions that improve data management, leading to measurable productivity gains.
- Collaborate with teams to streamline operations, fostering a supportive work environment.
- Analyzed client feedback to develop tailored solutions, resulting in noticeable improvements in customer satisfaction scores.
- Coordinated with cross-functional teams to streamline processes, achieving marked gains in operational efficiency.
- Provided ongoing support to team members, ensuring a collaborative environment that encouraged problem-solving and innovation.
- Implemented a knowledge-sharing platform, enhancing team collaboration and facilitating substantial improvements in project outcomes.
Customer Service Advisor
Bespoke International
04.2024 - 07.2024
- Assist US customers with Dermstore inquiries, ensuring satisfaction and timely resolution.
- Achieved high customer satisfaction scores through effective communication and problem-solving.
- Utilize CRM tools to track and manage customer interactions, enhancing service efficiency.
- Collaborate with team to address complex issues, improving overall service quality.
- This contributed to a noticeable increase in customer retention and positive feedback.
Bar Waiter
MSC Virtiosa
08.2022 - 03.2023
- Served beverages efficiently to enhance guest satisfaction on MSC Virtiosa.
- Managed high-volume orders with precision, ensuring timely service.
- Collaborated with team to maintain cleanliness and organization in bar area.
- Resolved customer issues promptly, improving overall guest experience.
- Utilized multitasking skills to handle peak hours effectively.
Bar Waiter
MSC Orchestra
10.2021 - 01.2022
- Served beverages efficiently on MSC Orchestra
- Enhanced guest satisfaction through prompt service
- Developed strong communication and multitasking skills
- Resolved customer complaints swiftly
- Contributed to a positive dining experience
Customer Care
CX-People
05.2021 - 11.2021
- Boost UK Campaign
Admin Clerk
PP General Service
01.2017 - 01.2018
- Managed office tasks, improving efficiency and organization.
- Streamlined filing system, enhancing document retrieval speed.
- Coordinated schedules, ensuring smooth daily operations.
- Supported team with administrative tasks, fostering collaboration.
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks to enhance overall productivity.
Education
Bar Service Certificate -
Shosholoza Ocean Academy
01-2025
High School Diploma -
Sparks Estate Secondary
South Africa02-2010
Post-Baccalaureate Diploma - Business Management Studies
Icesa City Campus
02-2015
Skills
- Communication
- Soft skills
- Attention to detail
- Sales closing
- Complex Problem-solving
- Customer retention
- Upselling and cross selling
- Sales consultation
- Performance improvement
- Cold calling
- CRM proficiency
- ZenDesk proficieny
Accomplishments
- Ranked #1in Europe for 2023.
- Supervised team of 12 staff members.
Certification
- CSP - Certified Sales Professional
LANGUAGES
German (Novice)
IsiXhosa (Highly proficient)
Interests
I love writing poetry, I have won a poetry talent show I love expressing my feelings and emotions
Timeline
Subject Matter Expert
Concentrix
08.2024 - Current
Customer Service Advisor
Bespoke International
04.2024 - 07.2024
Bar Waiter
MSC Virtiosa
08.2022 - 03.2023
Bar Waiter
MSC Orchestra
10.2021 - 01.2022
Customer Care
CX-People
05.2021 - 11.2021
Customer Care / Switching Team
Bespoke International
02.2020 - 2021
Admin Clerk
PP General Service
01.2017 - 01.2018
Retentions Agent
CCI
Sales Representative
AIG Insurance
Bar Service Certificate -
Shosholoza Ocean Academy
High School Diploma -
Sparks Estate Secondary
Post-Baccalaureate Diploma - Business Management Studies
Icesa City Campus