Sanesha Brown
Kissimmee,FL
Summary
Customer Service Representative with extensive experience at OneBlood Inc, recognized for exceptional communication skills and precise data entry. Proven success in swiftly resolving donor issues, leading to improved service quality and compliance. Proficient in Microsoft Excel and performance coaching, consistently meeting departmental objectives while promoting teamwork.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
OneBlood Inc
Orlando, USA
02.2020 - Current
- Addressed donor inquiries through live chat, text, phone, email, and in-person interactions.
- Achieved department goals and scorecard metrics consistently.
- Resolved donor complaints swiftly by troubleshooting issues and arranging reward replacements.
- Educated donors on eligibility criteria to enhance their experience.
- Relayed donor feedback to relevant departments to improve customer service quality.
Quality Auditor
FedEx Supply Chain
Milwaukee, USA
10.2004 - 08.2019
- Conducted quality checks and documented product defects in departmental audit log.
- Audited employee work and provided education on discrepancies.
- Processed customer returns and reported discrepancies to Quality leadership and Compliance departments.
- Protected company assets by ensuring compliance with internal controls and regulations.
- Facilitated customer tours, managed paperwork, and utilized tracking systems for reporting findings.
- Organized weekly meetings to discuss quality updates.
Education
Associate's Degree -
Milwaukee Area Technical College
Milwaukee, WI06.2016
Skills
- Accurate data entry
- File management
- Performance coaching
- Research proficiency
- Microsoft Excel and PowerPoint
- Quality audits documentation
- Microsoft Word expertise
- Policy knowledge
- Effective communication skills
- Scheduling and compiling
- Data retrieval
Timeline
Customer Service Representative
OneBlood Inc
02.2020 - Current
Quality Auditor
FedEx Supply Chain
10.2004 - 08.2019
Associate's Degree -
Milwaukee Area Technical College
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