Sang Nguyen
Lakewood Ranch,FL
Summary
Dynamic Sales Engineer with a proven track record in partner and customer enablement and solution architecture. Expert in routing, switching, and Mist AI, I drive significant growth through strategic collaboration and technical excellence. Passionate about delivering impactful workshops and enhancing partner capabilities to accelerate business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Channel Sales Engineer
Juniper Networks
Westford, USA
01.2020 - Current
- Lead technical and sales engineering support for World Wide Technology (WWT), Juniper's largest global partner.
- Enable partner expertise across routing, switching, Mist AI, wireless, security, and data center solutions. Contribute to a $500M+ partner business through strategic alignment and advanced technical enablement.
- Deliver workshops, demos, competitive analysis, and hands-on enablement to grow partner capability.
- Collaborate with channel account managers to strengthen pipeline and accelerate joint opportunities.
- Provide technical oversight for partner-led engagements to ensure accurate scoping and quality execution.
Technical Support Engineer
Juniper Networks
Westford, USA
01.2015 - 01.2019
- Delivered Tier 2 support for VARs, distributors, service providers, and enterprise customers.
- Escalated high-impact issues and coordinated with engineering for timely resolution.
- Authored application notes, KB articles, case studies, and customer-facing documentation.
- Performed on-site troubleshooting for complex customer deployments.
- Conducted case quality reviews and provided feedback to improve support operations.
Software Quality Assurance Engineer
Extreme Networks
Salem, USA
01.2012 - 01.2015
- Developed and executed test plans for advanced networking platforms and protocols.
- Performed functional, regression, HA, and performance testing across routing/switching environments.
- Documented defects and collaborated with development teams to drive timely fixes.
- Conducted stress, negative, and perturbation testing for platform stability.
- Tested SDN infrastructure using OpenDaylight (ODL), OpenFlow, Linux, and virtualized systems.
- Led HA upgrade testing and validation for advanced SDN features.
Skills
- Partner enablement
- Solution architecture
- Routing and switching
- Mist AI and wireless
- Troubleshooting and support
- Software testing
- Regression testing
- Failure analysis
- Technical documentation
- Cross-functional collaboration
Certification
• JNCIA-MistAI, JNCIS-MistAI-Wireless, JNCIS-MistAI-Wired, JNCIP-MistAI
• JNCIS-ENT, JNCIP-ENT
• JNCIS-SP, JNCIP-SP
• JNCIA-Junos
• JNCIA-Cloud
• JNCIS-ENT, JNCIP-ENT
• JNCIS-SP, JNCIP-SP
• JNCIA-Junos
• JNCIA-Cloud
Accomplishments
- Channel Superstar SE of the Year - 2023
- Americas Channel SE of the Year - 2024
Timeline
Channel Sales Engineer
Juniper Networks
01.2020 - Current
Technical Support Engineer
Juniper Networks
01.2015 - 01.2019
Software Quality Assurance Engineer
Extreme Networks
01.2012 - 01.2015