Sangeeta Sharma
Henrico,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at RVA Physical Therapy And Sports Rehab. Expert in customer service and problem-solving, I excel in maintaining confidentiality and improving service delivery. Achieved significant repeat business by leveraging customer services and cash handling skills, demonstrating a commitment to excellence and efficiency.
Overview
23
23
years of professional experience
Work History
Front Desk Agent
RVA Physical Therapy And Sports Rehab
2023.02 - 2023.10
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Instructor
Kumon Math & Reading Centre
2022.09 - 2023.03
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Customer Service Representative
Ebookers/flightbookers
2002.02 - 2005.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively booked and reserved flights due to schedule change and informing the passengers
- handled queries and complaints over the emails
Sales Agent Representative
AirInfotech And Cybersys
2000.12 - 2002.02
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
Education
Bachelor of Arts - Political Science
Delhi University
Delhi, India11.1999
No Degree - Tourism And Travel Management DiplomaI
India International Trade Center
Delhi, India04.1999
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
hobbies and Passion
Learned Kathak Dance, done my Masters in Reiki healing and love exploring the powers of Mantras
Timeline
Front Desk Agent
RVA Physical Therapy And Sports Rehab
2023.02 - 2023.10
Instructor
Kumon Math & Reading Centre
2022.09 - 2023.03
Customer Service Representative
Ebookers/flightbookers
2002.02 - 2005.11
Sales Agent Representative
AirInfotech And Cybersys
2000.12 - 2002.02
Bachelor of Arts - Political Science
Delhi University
No Degree - Tourism And Travel Management DiplomaI
India International Trade Center
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