Sangeetha Rajan
Weston,FL
Summary
Nine years of professional experience in all phases of a project life cycle including analysis, design, development, testing, deployment and Product Management. Specialized experience includes Report design and enhancement using SQL and business object crystal reports. Highly Skilled at different types of Data and Business Analysis and Reporting techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst / Product Analyst
PCI
Weston, FL
04.2021 - Current
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Technical IT Specialist/ Data Analyst
BCC Financial Management System
06.2016 - 08.2020
- Gathered reporting requirements from the requestor and translated end user reporting requirements into technical design documents
- Interpret data from primary and secondary sources using statistical techniques and provide ongoing reports
- Develop and initiate more efficient data collection procedures
- Involved in creating and Designing Reports with SAP Crystal Reports
- Experience in making sure the transaction is done effectively, maintained data integrity, making sure if the customer accounts are open/close while generating reports
- Working with Management team to prioritize business and information requirements
- Excellent Attention to detail for providing accurate documentation and quality reports to agreed deadlines
- Extracted, compiled and analyzed data to generate reports
- Prepared time estimates for all Crystal reports developed
- Supported, modified and maintained Crystal reports that are currently in production
- Creating Websites using WordPress
- Performed daily data queries and prepared reports using SAP Crystal Reports on daily, weekly and monthly basis
- Coordinate with medical staff to clean patient data in accordance with HIPAA regulations
- Coordinate with Supervisors and Train Employees with Collection agency software Systems
- Providing support to retrieve Employee Calls from Grand stream Systems for Clients and Employee Assessment
- Providing technical support for new employees like creation of email account, fixing and troubleshooting windows system and application need for the business
- Giving Server Access for the Clients using Core FTP and WebAdmin
- Worked with Isynergy (Document Management), EPIC and Experian Systems, WebTool and Nthrive Systems
- Setting up Remote access to Employees and setting up their VPN Connections
- Strong Analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with Attention to Detail and Accuracy
Customer Support Executive
Standard Charted Bank
- 05.2012
- Executing financial transactions as per the Bank’s norms and policies
- Serving as first point of contact for customers to solve their problem
- Boosting cross-selling of bank products by 15% in one quarter
- Assisting customers to get information about the various bank products at the best rate
- Contribute to the growth of the banking center’s portfolio
- Provide high quality customer service on a wide variety of general banking matters to nurture and grow both new and established long-term relationships
- Use feedback from Customers to improve our banking services
- Aid with maintaining customer records and accounts
- Meet the targets every month
- Provides a positive, cohesive company image when discussing the company products with customers and provide world-class service to our customers through the sometimes-difficult process of implementing and supporting companywide software
- Follow all documented procedures to handle open calls
- Act as a technical resource for the overall goals of the team and share technical information with peers and internal customers within department guidelines
- Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue
- Proactively stay in touch with customers so they know we are there for them
- Work to find problems or issues before they get too large and exaggerated or complicated
- Direct unsolved technical issues to appropriate departments and personnel
- Promptly notify management of any potentially “dissatisfied
Education
Bachelor in Information Technology -
01.2010
Skills
- SAP Crystal Reports
- Power BI
- SAP Business Enterprise Objects (Automation)
- Microsoft Excel (Pivot tables, VLOOKUP)
- SQL
- RDBMS
- WordPress
- FortiNet Firewall
- Python
- EPIC and Experian
- Data Visualization
- Critical Thinking
- Strong Verbal and Communication Skills
- Google Analytics
- JIRA and Confluence
- PACE (Billing / Invoice and ticketing software)
- Inspire -Beginner level
- BCC -postal tool
- Active Colab -Ticketing tool and job assignment
- Sharepoint
Certification
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
Timeline
Data Analyst / Product Analyst - PCI
04.2021 - Current
Technical IT Specialist/ Data Analyst - BCC Financial Management System
06.2016 - 08.2020
Customer Support Executive - Standard Charted Bank
- 05.2012
Anna University - Bachelor in Information Technology,