SANIAH BAKER-JONES
Morristown,NJ
Summary
Results-oriented professional with a strong work ethic dedicated to enhancing business performance. Excels in both independent and collaborative environments, quickly adapting to diverse processes to achieve company objectives. Committed to driving growth and efficiency, ensuring alignment with company needs and increasing service value.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess
Auld Shebeen
Whippany, New Jersey
02.2026 - Current
- Provided friendly greetings to guests upon arrival at Auld Shebeen Irish pub with warm, polished hospitality
- Managed reservation book and waitlist to ensure optimal guest flow and minimize wait times
- Coordinated seating with servers, bartenders, and kitchen staff to enhance service efficiency during peak hours
- Allocated dining room tables to balance server coverage and guest flow
- Answered phone calls for reservations, inquiries, and special dining requests
- Resolved seating concerns with calm service and clear communication
- Resolved customer complaints professionally, fostering a positive dining experience and guest satisfaction
Patient Care Technician
Atlantic Health System
Morristown
04.2025 - 01.2026
- Obtained patient vital signs and reported results to the staff nurse or physician to identify changes from prior measurements.
- Measured patient vital signs in a clinical setting and reported changes to nursing staff.
- Documented patient observations in the Atlantic Health System charting system, ensuring accurate health records for ongoing patient care.
- Recorded patient observations using the Atlantic Health System charting system to ensure accurate health documentation.
- Collected patient specimens for laboratory testing and prepared samples for laboratory processing.
- Provided direct patient care and supported healthcare team members, enhancing overall patient experience and care delivery.
- Maintained clean rooms, stocked supplies, and followed infection control protocols.
- Provided emotional support to children and families in healthcare settings.
Assistant Store Manager
Spirit Halloween LLC
Parsippany, New Jersey
08.2019 - 11.2025
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported Spirit Halloween store manager with daily seasonal store operations.
- Trained associates on sales floor standards, POS use, and customer service.
- Merchandised Spirit Halloween displays, signage, and costume presentation standards.
- Assisted with inventory counts, stockroom organization, and replenishment.
- Scheduled associates and coordinated coverage during peak shopping periods.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Sales Associate
Massage Heights
Morristown
12.2024 - 04.2025
- Presented membership options and explained the Massage Heights wellness benefits.
- Promoted retail products and suggested add-on spa services to enhance guest experience.
- Created friendly atmosphere for guests and guided spa service selections to ensure satisfaction.
- Processed check-ins, checkouts, and payments through point-of-sale systems.
- Scheduled appointments and managed daily booking changes.
- Resolved member questions and handled service concerns efficiently to maintain high customer satisfaction.
Secretary/Technician- Pediatric Department
Atlantic Health System
04.2023 - 01.2024
- Managed daily administrative tasks including admitting and discharging patients , handling correspondence, and maintaining patient records. Acted as the primary point of contact for patients, providing information, answering questions, and addressing concerns with professionalism and empathy. Efficiently handled data entry and management, ensuring accuracy and confidentiality of patient information in compliance with hospital policies and regulations. Coordinated communication between medical staff and various hospital departments to facilitate efficient operations and enhance patient experience. Assisted healthcare professionals with technical tasks, such as preparing medical equipment, taking patient vitals, and maintaining a clean and organized work environment. Adhered to hospital policies and procedures, maintaining a high standard of care and safety for patients and staff. Delivered exceptional customer service by promptly addressing patient needs and concerns with empathy and professionalism.
- Handled incoming patient calls to schedule appointments and address inquiries., messages, and appointment scheduling for Morristown Medical Center departments.
- Drafted and organized correspondence using hospital office systems for effective communication., forms, and records using hospital office systems.
- Organized and synchronized provider schedules to enhance team collaboration and patient care., meetings, and provider schedules across clinical teams.
Sales Associate
AMC Theatres
Morristown
05.2018 - 12.2022
- Operated cash register and processed customer payments at concession stand.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Served guests quickly during busy event periods with clear, friendly communication.
- Maintained clean counters, equipment, and dining areas throughout shifts.
- Prepared concession food and beverages following venue safety and sanitation standards.
Pharmacy Technician
CVS Pharmacy
10.2021 - 07.2022
- Answered incoming phone calls, addressing questions from customers and healthcare providers to ensure clarity and satisfaction. Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Maintained accurate medication records through thorough stocking and labeling. Accurately counted and labeled prescriptions for patient safety. Entered and processed patients' prescriptions into internal system. Assisted pharmacist in filling prescriptions and resolving patient inquiries regarding prescriptions and medications to enhance patient care. Executed pharmacy operational activities to maintain accuracy and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed counting, labeling, and packaging of medications for patient pickup to ensure accuracy.
After-School Program Leader
The Afterschool on South Street
10.2016 - 10.2021
- Coordinated engaging activities for students at South Street enrichment site.
- Led afterschool activities at the South Street enrichment site.
- Managed study time and homework support for students.
- Ensured student safety during arrival, dismissal, and transitional periods.
Education
Associate of Applied Science - Nursing
County College of Morris
Randolph Township, NJ 08.2026 - 10.2026
High School Diploma -
Morristown High School
Morristown, NJSkills
- Reservation Management
- Guest Experience
- Guest Satisfaction Metrics
- Customer service
- Customer Conflict Resolution
- Crisis Management
- Health Safety Standards
- Sanitation Practices
- Time Management
- Phone Etiquette
- Attention to Detail
- Restaurant Promotions
- Customer Insight
- Strategic thinking
- Customer resolution
- Vital signs
- Epic charting
- Childcare oversight
- Special-needs childcare
- Childcare
Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
RemoteHybridOn-SiteLocation: Morristown, NJ
Open to relocation: Yes
Timeline
Associate of Applied Science - Nursing
County College of Morris
08.2026 - 10.2026
Restaurant Hostess
Auld Shebeen
02.2026 - Current
Patient Care Technician
Atlantic Health System
04.2025 - 01.2026
Sales Associate
Massage Heights
12.2024 - 04.2025
Secretary/Technician- Pediatric Department
Atlantic Health System
04.2023 - 01.2024
Pharmacy Technician
CVS Pharmacy
10.2021 - 07.2022
Assistant Store Manager
Spirit Halloween LLC
08.2019 - 11.2025
Sales Associate
AMC Theatres
05.2018 - 12.2022
After-School Program Leader
The Afterschool on South Street
10.2016 - 10.2021
High School Diploma -
Morristown High School