Saniah Caine
Virginia Beach,VA
Summary
Hardworking with proven relationship-building and time management skills in fast-paced environments. Successful at handling customers with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Virginia Beach, VA
09.2023 - Current
- Assist customers with specific food requests
- Maintaining tickets in a timely manner
- Provided excellent customer service to ensure satisfaction.
- Multitasking in a efficiently manner to complete all necessary work duties
- Assisting other teammates to ensure operations go smoothly
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensuring my area is clean and organized
Service Assistant/Hostess
P.F. Chang's
Virginia Beach, VA
01.2022 - 05.2023
- Processed payments using a variety of methods, including cash, debit cards, and credit cards.
- Resolved customer complaints promptly and efficiently.
- Answered phones in a timely manner for incoming orders or to address customer concerns.
- Accommodating seating requests to ensure customer satisfaction
- Keeping a versatile and friendly demeanor
- Provided excellent customer service to ensure repeat business.
- Keeping an organized workspace and sanitizing when necessary
Cashier/Sales Associate
HomeGoods /TJ Maxx Companies
Virginia Beach, VA
03.2021 - 09.2021
- Operated cash register efficiently and accurately.
- Conducted price checks for orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations and product information
- Provided excellent customer service while promoting the companies credit card programs to increase sales potential.
- Organized promotional displays and arrange merchandise on shelves to promote sales
- Assisted customers by providing information and resolving complaints.
Hostess
Texas Roadhouse
Virginia Beach, VA
01.2020 - 01.2021
- Maintained a clean and organized dining area.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule reservations, record takeout orders and respond to service questions.
- Built positive relationships with front-of-house and kitchen staff.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
High school diploma -
Frank W. Cox High School
Skills
- Cash Handling
- Exceptional customer service
- Sales
- Point of Sale (POS) system operations
- Suggestive Selling
- Guest Engagement
- Time Management
- Multitasking
Timeline
Server
Texas Roadhouse
09.2023 - Current
Service Assistant/Hostess
P.F. Chang's
01.2022 - 05.2023
Cashier/Sales Associate
HomeGoods /TJ Maxx Companies
03.2021 - 09.2021
Hostess
Texas Roadhouse
01.2020 - 01.2021
High school diploma -
Frank W. Cox High School
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