Saniah Hardison
Milwaukee,WI
Summary
Compassionate worker experienced in fast paced environments. Hardworking and dedicated to achieving desired outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
Wisconsin Center District
10.2019 - Current
- Greet customers when they arrive to the arena Assist customers with their assigned seating section
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
Case Manager
Community Advocates
02.2021 - 02.2022
- Communicate with clients and landlords regarding rental assistance applications
- Fill out check requests for rental assistance
- Answer calls regarding questions about Community Advocates
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Call Center Representative
Community Advocates
12.2021 - 02.2022
- Answer calls from Landlord's and Tenants regarding applications
- Manage large amounts of calls in a timely manner
- Identify tenants needs, clarify information, and provide solutions
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Nursing Assistant
Always Best Care Senior Services
05.2020 - 06.2021
- Provide high quality nursing assistance to residents in home-healthcare and nursing home settings
- Assisted with in-home duties, such as daily hygiene
- Provided social and emotional support to improve residents' morale
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
Data Entry
City Of Milwaukee Election Commission
09.2020 - 12.2020
- Enter voter information in the Wisconsin voter registration system
- Alphabetize voter registration forms
- Enter voter information in Excel
Kohl's Sales Associate
Kohl's Department Store
04.2019 - 09.2019
- Greet customers when they enter the store
- Assisting customers throughout the store with sale purchases
- Maintain store merchandise within assigned section to keep store neat and presentable
- Cash handling
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Host/Hostess
Red Lobster
06.2018 - 03.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Science - Radiology
Milwaukee Area Technical College
Milwaukee, WI05.2025
Skills
- Guest Satisfaction
- Recreational Advice
- Reading Comprehension
- Inventory Monitoring
- Welcoming Guests
- Staff Assignments
- Maintaining Guest Records
- Greeting and Directing
- Guest Inquiries
- Conflict Resolution
- Microsoft Project
- Income Verification
- Case Notes
- Grooming and Bathing Assistance
- Room Cleaning and Restocking
- Providing Customer Support
- Inbound Phone Call Management
- Customer Account Updates
- Retail Merchandising
- Microsoft Windows
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Call Center Representative
Community Advocates
12.2021 - 02.2022
Case Manager
Community Advocates
02.2021 - 02.2022
Data Entry
City Of Milwaukee Election Commission
09.2020 - 12.2020
Nursing Assistant
Always Best Care Senior Services
05.2020 - 06.2021
Guest Service Associate
Wisconsin Center District
10.2019 - Current
Kohl's Sales Associate
Kohl's Department Store
04.2019 - 09.2019
Host/Hostess
Red Lobster
06.2018 - 03.2019
Associate of Science - Radiology
Milwaukee Area Technical College
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