Mrs. Saniquah Hardrick
Newark,DE
Summary
Compliance manager with extensive experience in managing programs and resources to fulfill customer requirements. Demonstrates strong communication and relationship management skills, effectively influencing stakeholders. Proven track record in identifying issues, analyzing data, and implementing resolutions. Skilled in leading teams to address client needs and drive strategic initiatives.
Overview
21
21
years of professional experience
Work History
LTSS Case Manager
Highmark Health Options
Wilmington, DE
12.2023 - Current
- Coordinate care for over 60 clients while ensuring compliance with health policies, care standards, and documentation requirements
- Collaborate with cross-functional teams to develop compliant, person-centered care plans
- Educate families and clients about services within regulatory frameworks and support their understanding of rights and benefits
Psychiatric Social Worker III Supervisor
Delaware Health and Social Services
Newark, DE
10.2019 - 12.2023
- Supervised six caseworkers, ensuring adherence to state and federal compliance guidelines across caseloads of over 275 clients
- Conducted internal audits and implemented ongoing training to maintain quality and regulatory standards
- Participated in incident reviews and assisted in root cause analysis for safety and clinical documentation improvements
- Prepared for and supported external reviews and site visits, addressing deficiencies through written corrective action plans
Psychiatric Social Worker II
Delaware Health and Social Services
Newark, DE
10.2018 - 10.2019
- Maintained documentation in accordance with regulatory standards, ensuring consistent and timely data for audits
- Provided emergency intervention and collaborated with teams to uphold compliance in crisis care delivery
Quality Assurance – Management Analyst III
Delaware Health and Social Services
New Castle, DE
10.2015 - 01.2018
- Conducted compliance audits for over 250 providers, reviewing adherence to licensing, quality, and operational protocols
- Presented findings to leadership and led the implementation of corrective actions and performance improvement initiatives
- Drafted and revised policies and procedures to align with evolving state and federal regulations
- Enhanced internal workflows and documentation processes to meet accreditation and safety standards
Case Manager (Contractor)
Delta-T Group
Philadelphia, PA
01.2004 - 09.2015
- Coordinated care plans, referrals, and service access while ensuring documentation met agency and regulatory guidelines
- Worked closely with clinical and administrative staff to track and report incidents, adjust services, and maintain survey readiness
Education
Master of Science (M.S.) - Health Science
Chatham University
Pittsburgh, PA12.2008
Bachelor of Arts (B.A.) - Psychology
Temple University
Philadelphia, PA05.2004
Skills
- Regulatory compliance
- Quality assurance and risk management
- Personnel file auditing
- Licensing and accreditation
- Policy development
- Staff onboarding and training
- Root cause analysis
- Clinical documentation monitoring
- Safety inspections
- Internal audits
- Team leadership
Additional Qualifications
- Familiarity with The Joint Commission (TJC), CMS, and state licensing standards
- Experienced in multi-site operations, remote compliance oversight, and corrective action development
- Proficient in root cause analysis and incident tracking systems
- Comfortable with up to 25% travel for on-site inspections and training
References
References available upon request.
Timeline
LTSS Case Manager
Highmark Health Options
12.2023 - Current
Psychiatric Social Worker III Supervisor
Delaware Health and Social Services
10.2019 - 12.2023
Psychiatric Social Worker II
Delaware Health and Social Services
10.2018 - 10.2019
Quality Assurance – Management Analyst III
Delaware Health and Social Services
10.2015 - 01.2018
Case Manager (Contractor)
Delta-T Group
01.2004 - 09.2015
Master of Science (M.S.) - Health Science
Chatham University
Bachelor of Arts (B.A.) - Psychology
Temple University
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