Sanito Mendoza
Columbus,OH
Summary
Results-driven professional with expertise in customer relations, project management, and team leadership. Proven ability to enhance operational efficiency and drive strategic decision-making for business growth.
Overview
31
31
years of professional experience
Work History
Business Owner
Mukha Custom Cosmetics & Med-Spa
Columbus, OH
02.2003 - Current
- Developed and implemented innovative cosmetic treatments to enhance client satisfaction.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer engagement techniques and product knowledge.
- Analyzed market trends to inform product development and marketing strategies.
- Streamlined appointment scheduling processes, enhancing client experience and operational efficiency.
- Oversaw financial performance, optimizing budgeting and expense management practices.
- Led community outreach initiatives to promote brand awareness and attract new clientele.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
Project Manager
AT&T
Worthington, OH
10.1995 - 08.2004
- Led cross-functional teams to execute complex project plans and timelines.
- Developed and implemented innovative strategies to enhance operational efficiency.
- Managed vendor relationships to ensure quality deliverables and adherence to contracts.
- Streamlined processes, resulting in improved project delivery times and resource allocation.
- Conducted risk assessments to identify potential project challenges and develop mitigation plans.
- Mentored junior project managers, fostering professional growth and knowledge sharing.
- Collaborated with stakeholders to define project scope, goals, and deliverables effectively.
- Utilized project management software for tracking progress, budgets, and resource management.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Identified plans and resources required to meet project goals and objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Education
No Degree - Hospitality
The Ohio State University
Columbus, OHSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Business planning
- Performance improvement
- Project management
- Employee training
- Team collaboration and leadership
- Business development
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Quality assurance
- Bookkeeping
- Operations management
- Social media marketing
- Budget control
- Cost control and budgeting
- Staff hiring
- Sales planning
- Financial management
- Sales development
- Accounting management
- Negotiation and persuasion
- Strategic planning
- Start-up operations
- Business marketing
- New business development
- Policies and procedures development
- Staff management
- Negotiation
- Process improvement
- Coaching and mentoring
- Financial administration
- Public speaking
- Financial planning
- Sales strategics
- Trends analysis
- Vendor relationship management
- Task delegation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Business Owner
Mukha Custom Cosmetics & Med-Spa
02.2003 - Current
Project Manager
AT&T
10.1995 - 08.2004
No Degree - Hospitality
The Ohio State University