Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isiah Santiago

Tampa,FL

Summary

Dedicated professional experienced in environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety, osha and health code requirements. Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cook

Hooters Inc.
Tampa, FL
03.2024 - Current
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Resolved customer complaints regarding food quality or services provided.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.

Insurance Agent

Open Access BPO
Tampa, FL
03.2023 - 12.2023
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Processed payments received from clients promptly according to established procedures.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Customer Service Representative

Publix
Tampa, FL
01.2018 - 02.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Implemented innovative methods for streamlining the customer service process.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
  • Reconciled discrepancies between physical count of funds versus computerized records.

Education

GED -

Robinson High School
Tampa, FL
06-2016

Skills

  • Performance Improvement
  • Paperwork Processing
  • Product Knowledge
  • Appointment Scheduling
  • Call Management
  • Data Collection
  • Information Security
  • Account Management
  • Client Retention
  • Customer Service
  • Policy Renewals
  • Client Account Management
  • Revenue Generation
  • Marketing Strategies
  • Insurance sales strategy

Certification

  • insurance license
  • ServSafe certified

Timeline

Cook

Hooters Inc.
03.2024 - Current

Insurance Agent

Open Access BPO
03.2023 - 12.2023

Customer Service Representative

Publix
01.2018 - 02.2023

GED -

Robinson High School

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Isiah Santiago