Saniya Johnson
Cincinnati,Ohio
Summary
Dynamic sales professional with a proven track record at T-Mobile, excelling in customer relationship building and sales closing. Recognized for enhancing customer satisfaction and driving revenue through effective upselling techniques. Adept at training and mentoring team members, fostering a collaborative environment that promotes success and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Cellular Sales
06.2023 - 08.2024
T-Mobile Sales Representative
Tmobile
12.2021 - 08.2023
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Managed inventory efficiently, ensuring adequate stock levels to meet customer demand without excess waste.
- Assisted in training new hires, sharing expertise for their professional development and overall team success.
- Streamlined store operations by implementing efficient processes for improved productivity and time management.
- Participated in weekly sales meetings to discuss performance metrics, set goals, and identify areas for improvement or opportunity.
- Maximized revenue through upselling techniques and persuasive communication skills during sales presentations.
Fulfillment Associate
Target
09.2020 - 04.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
Education
Master Of Psychology - Psychology
University of Cincinnati
Cincinnati, OHWest Clermont
Batavia Ohio06.2020
Digital Arts -
Live Oaks Highschool
Milford Ohio06.2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales closing
- Objection handling
Accomplishments
- Leadership & Honors Society
Certification
Illustrator Certification
Life Coach Certification
Timeline
Sales Representative
Cellular Sales
06.2023 - 08.2024
T-Mobile Sales Representative
Tmobile
12.2021 - 08.2023
Fulfillment Associate
Target
09.2020 - 04.2022
Master Of Psychology - Psychology
University of Cincinnati
West Clermont
Digital Arts -
Live Oaks Highschool
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