Saniya Thomas
Mobile
Summary
Compassionate Patient Care Technician with proven expertise at Springhill Memorial Hospital in vital signs monitoring and patient observation. Enhanced patient satisfaction through attentive care and effective communication, while streamlining workflows. Skilled in blood glucose testing and providing emotional support, contributing to a safe and inclusive healthcare environment.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Springhill Memorial Hospital
Mobile, AL
09.2024 - Current
- Assisted in patient monitoring and vital sign assessment to ensure ongoing health status.
- Supported nursing staff with daily care routines, enhancing patient comfort and satisfaction.
- Maintained cleanliness and organization of patient areas to promote a safe environment.
- Documented patient information accurately in electronic health records for streamlined communication.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Unit Secretary
Springhill Memorial Hospital
Mobile, AL
04.2023 - Current
- Managed patient admissions, ensuring accurate documentation and timely processing.
- Coordinated communication between medical staff and patients, enhancing operational efficiency.
- Maintained up-to-date patient records using electronic health record systems.
- Scheduled appointments and managed calendars for healthcare providers to optimize workflow.
- Assisted with billing inquiries and insurance verification processes to streamline operations.
- Supported compliance with hospital policies and procedures through diligent record-keeping.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Customer Service Representative
Walmart
03.2019 - 04.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide tailored solutions for customer needs.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Contributed to maintaining a clean, organized store environment for optimal customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Mattie T Blount Highschool
Eight Mile, AL05.2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Catheter care
- Blood glucose monitoring
- Patient services
- Patient education
- Clinical training
- Information protection
- Emotional support
Timeline
Patient Care Technician
Springhill Memorial Hospital
09.2024 - Current
Unit Secretary
Springhill Memorial Hospital
04.2023 - Current
Customer Service Representative
Walmart
03.2019 - 04.2023
High School Diploma -
Mattie T Blount Highschool