Summary
Overview
Work History
Education
Skills
Timeline
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Saniya Wilson

Leesburg,GA

Summary

Dedicated customer service professional, experienced in supporting customers, managing data accurately, and working in fast-paced environments. Skilled in communication, problem-solving, and delivering excellent service to meet customer needs in healthcare and customer-focused environments.

Overview

1
1
year of professional experience

Work History

Lead Employee

Party City
05.2022 - 10.2023
  • Supervised day-to-day operations, including scheduling, training, and supporting team members to ensure high performance.
  • Delivered quality customer service, addressing concerns with patience, empathy, and problem-solving.
  • Handled accurate data entry, record keeping, and transaction processing in a high-volume environment.
  • Strengthened multitasking, time management, and communication skills while leading by example.
  • Coordinated promotional displays to enhance visual merchandising and attract customers.
  • Monitored sales trends to optimize inventory levels and reduce stock discrepancies.
  • Delivered consistent results under tight deadlines by effectively prioritizing tasks and delegating responsibilities among the team members accordingly.
  • Observed packing operations to verify conformance to specifications.

Education

Associate Degree - Health Science

Albany State University
Albany, GA
12-2024

Skills

  • Customer Service & Communication – Handling customer inquiries with professionalism and empathy
  • Healthcare Knowledge – Medical terminology
  • Technical Proficiency – Microsoft Office Suite (Word, Excel, PowerPoint, Access)
  • Typing & Data Entry – Fast and accurate documentation

Timeline

Lead Employee

Party City
05.2022 - 10.2023

Associate Degree - Health Science

Albany State University

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Saniya Wilson