Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Saniyah Enlow

Philadelphia,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the tech multinational industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for satisfying customer wants and resolving customer complaints.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
Florence, NJ
08.2020 - 06.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Associate

Walmart
Willow Grove, PA
04.2018 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with addressing customer needs and resolving concerns.
  • Assisted customers with returns, special order requests, and arranging merchandise pick-up.
  • Informed customers about special promotions and provided detailed information for various products.

Education

High School Diploma -

Mercy Career & Technical High School
2900 W Hunting Park Ave.
06.2020

Skills

  • Understanding Customer Needs
  • Call Documentation
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Order and Refund Processing

Timeline

Customer Service Representative

Amazon
08.2020 - 06.2022

Customer Service Associate

Walmart
04.2018 - 08.2020

High School Diploma -

Mercy Career & Technical High School

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Saniyah Enlow