Saniyah Robinson
Augusta,GA
Summary
Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
The Inspiration Company
05.2024 - Current
- Developed and implemented sales strategies to exceed quarterly targets.
- Trained and mentored junior sales staff to enhance team performance.
- Analyzed market trends to identify new business opportunities and customer needs.
- Collaborated with marketing team to create promotional campaigns driving product awareness.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Registered Behavior Technician
Autism Learning Partners
03.2023 - 07.2025
- Implemented individualized behavior intervention plans to support skill development in clients.
- Collaborated with supervising clinicians to assess client progress and adapt strategies accordingly.
- Maintained accurate documentation of client sessions and behavioral data for analysis.
- Utilized Applied Behavior Analysis (ABA) techniques to reinforce positive behaviors effectively.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Store Associate
Tropical Smoothie
05.2022 - 12.2022
- Managed daily store operations, ensuring a clean and organized environment for customers.
- Assisted in training new team members on product knowledge and customer service standards.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
Wait Staff Member
Wise Guys Pizzeria
11.2018 - 02.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new wait staff on menu knowledge, service standards, and effective communication techniques.
- Resolved customer complaints promptly, improving overall dining experience and fostering positive relationships.
Education
Associate of Science - Marketing Management
Augusta Technical College
Augusta, Georgia, GA06-2026
Skills
- Goals and performance
- Team building and development
- Sales reporting
- Bookkeeping
- Customer assistance
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
Accomplishments
- Recognized for maintaining professionalisms and empathy in high-stress environments
- Promoted to Assistant Manager within one month of hire due to exceptional sales performance and leadership
- Won "0% Cancellation" raffle three consecutive times for perfect client attendance and reliability.
- Maintained a 99%+ customer satisfaction based on reviews/feedback
- Consistently delivered fast and accurate service, helping reduce wait times during peak hours.
Timeline
Assistant Sales Manager
The Inspiration Company
05.2024 - Current
Registered Behavior Technician
Autism Learning Partners
03.2023 - 07.2025
Store Associate
Tropical Smoothie
05.2022 - 12.2022
Wait Staff Member
Wise Guys Pizzeria
11.2018 - 02.2020
Associate of Science - Marketing Management
Augusta Technical College