Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saniyah Souffrant

Harrisburg,NC

Summary

Charismatic and energetic crew member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

2
2
years of professional experience

Work History

Crew Member

Dunkin' Donuts
11.2022 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Sales Associate

Night 'n Days
08.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Hickory Ridge High School
Harrisburg, NC
05.2024

Skills

  • Line Efficiency
  • Doordash and Ubereats
  • Espresso and Tea Beverage Service
  • Health and Safety Compliance
  • Team Contribution
  • Stocking and Replenishing
  • Process Payments
  • Kitchen Safety Standards
  • Taking Orders
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

Dunkin' Donuts
11.2022 - 06.2023

Sales Associate

Night 'n Days
08.2021 - 10.2022

High School Diploma -

Hickory Ridge High School

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Saniyah Souffrant