Saniyyah Jackson
Call Center Representative
Newnan,GA
Summary
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Call Center Representative
AutoZone
Atlanta, GA
02.2021 - 01.2023
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- Detailed payment options and explained price, receipt and billing details to customers.
- Approved and terminated customer contracts upon request.
- Resolved customer complaints and addressed emergency requests and needs.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Ged - General Studies
Redford High School
09.1994 - 06.1995
Skills
Transcription
Written and oral communication
Customer support
Documentation and reporting
Problem-solving skills
Account management
Call center operations
Technical Support
Client communication
Complaint resolution
Cash Handling
Brand representation
Logging call information
Customer service optimization
Inbound phone calls
Quality assurance
Sales expertise
Customer Relationship Management
[Language] fluency
Gathering information
Verbal and written communication
Calm disposition
Answering questions
Additional Information
I am good at problem solving,as it pertains to a customer. I work well with the customers to provide the best experience for them,as well as representing the company. I am a fast learner.
Timeline
Customer Call Center Representative
AutoZone
02.2021 - 01.2023
Ged - General Studies
Redford High School
09.1994 - 06.1995