Cacharel Roberts
Beaumont,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Conduent Call Center
Remote, Remote
03.2020 - 08.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Clinical Secretary
Baptist Hospital of Southeast Texas
Beaumont, TX
05.2016 - 02.2023
- Provided administrative support to physicians, nurses and other medical staff.
- Organized patient records and files in accordance with HIPAA regulations.
- Entered patient information into electronic health record systems.
- Answered telephones and directed calls to appropriate personnel.
- Scheduled appointments for patients and answered inquiries about office hours and services.
Call Center Representative
Alorica
Beaumont, TX
08.2014 - 01.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Associate of Science -
Lamar Institute of Technology
Beaumont, TX08.2010
High School Diploma -
West Brook Sr High School
Beaumont, TX06.2009
Skills
- Complaint Resolution
- Transcription
- Data Entry
- Customer Satisfaction
Timeline
Call Center Customer Service Representative
Conduent Call Center
03.2020 - 08.2023
Clinical Secretary
Baptist Hospital of Southeast Texas
05.2016 - 02.2023
Call Center Representative
Alorica
08.2014 - 01.2016
Associate of Science -
Lamar Institute of Technology
High School Diploma -
West Brook Sr High School
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