Joana Marie Smith
Frankfort,NY
Summary
Accomplished Call Center Account Supervisor with a proven track record at Wipro BPO, enhancing customer satisfaction and loyalty through effective complaint resolution and active listening. Skilled in decision-making and problem-solving, adept at transforming challenges into solutions, significantly improving customer experience.
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Representative
Global Link BPO
10.2019 - 04.2021
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Call Center Account Supervisor
Wipro BPO
07.2021 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Hotel, And Restaurant Management
University of Cebu
Cebu CitySkills
- Problem-solving
- Effective communication
- Adaptability and flexibility
- Decision-making
- Complaint resolution
- Active listening
Timeline
Call Center Account Supervisor
Wipro BPO
07.2021 - 12.2023
Call Center Customer Service Representative
Global Link BPO
10.2019 - 04.2021
Bachelor of Science - Hotel, And Restaurant Management
University of Cebu
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