Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanja Koncar

Las Vegas,NV

Summary

Proactive Cocktail Waitress with 4 years of experience. Proficient in serving and providing best-in-class and fast-paced customer service. Distinguished history of increasing revenue and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Lead Cocktail Server

Eight Lounge
10.2021 - Current
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Cocktail Server

Resorts World Casino
06.2021 - 12.2022
  • Greeted new customers, discussed specials and took drink orders.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Checked identification for minimum age for sale of alcoholic beverages.

Cocktail Server

Wynn Las Vegas
02.2020 - 03.2021
  • Cleaned and organized lounge furniture as needed.
  • Adhered to restaurant uniform and attendance policies.
  • Made special cocktail suggestions to customers as requested.
  • Outstanding ability to work in stressful and loud environments
  • Handled cash and credit card transactions as required.

Hostess

Ceasars Entertainment, Hells Kitchen
08.2017 - 04.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.

Education

High School Diploma -

Sierra Vista High School
Las Vegas, NV
05.2014

Skills

  • Server Improvements
  • Dining Customer Service
  • Accurate Cash Handling
  • Efficient Multitasking
  • Menu Knowledge
  • Beverage Expertise
  • High-Volume Environments

Languages

Serbian
Full Professional

Timeline

Lead Cocktail Server

Eight Lounge
10.2021 - Current

Cocktail Server

Resorts World Casino
06.2021 - 12.2022

Cocktail Server

Wynn Las Vegas
02.2020 - 03.2021

Hostess

Ceasars Entertainment, Hells Kitchen
08.2017 - 04.2019

High School Diploma -

Sierra Vista High School

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Sanja Koncar