Sanjay Singh
Ludington,MI
Summary
Professional IT Manager with over a decade of valuable experience in IT support, customer service and hospitality. Accustomed to managing technical projects and supporting various departments with computer aided tools and applications. Accomplished Guest Services Manager providing high quality service to all clients, in-person and virtual. Bringing forth the ability to handle a variety of clerical, administrative and technical tasks to ensure smooth business operations and exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Virtual Premium Auditor
Afirm Services
08.2019 - 10.2022
- Leveraged data analytics tools to research, extract, and synthesize complex audit data, generating comprehensive reports and dashboards that improved audit accuracy by 18%
- Performed systematic reviews of digital records, identifying discrepancies in classification algorithms and risk exposure calculations
- Implemented corrective measures that reduced error rates by 25%
- Maintained up-to-date knowledge of industry regulations and compliance frameworks, integrating these updates into the audit management system to ensure 99.7% adherence to current standards
- Interfaced with stakeholders via secure communication channels, providing guidance on audit protocols and clearly articulating findings
- This approach increased client satisfaction scores by 30%
- Pioneered process optimization initiatives, including the implementation of automated audit scripts, resulting in a 40% reduction in manual data entry and a 20% increase in overall audit efficiency
- Collaborated within a cross-functional audit team, utilizing project management software to ensure timely completion of 15 high-priority audits, consistently meeting or exceeding target deadlines
System Administrator and Guest Services Manager
Holiday Inn Express
06.2012 - 06.2019
- Proactively managed and maintained critical IT infrastructure, including 3+ servers, 10+ client PCs, and 4+ POS terminals
- This resulted in a 40% reduction in system downtime and 55% increase in overall system efficiency
- Implemented a comprehensive knowledge base and training program that increased employee satisfaction by 78% and reduced average ticket resolution time by 25%
Optician Level II
Walmart Vision Center
03.2010 - 05.2012
- Demonstrated proficiency in using specialized ophthalmic instruments to gather precise measurements and data, resulting in a 80% accuracy rate for patient diagnoses
- Provided exceptional customer service by effectively communicating complex information and addressing patient concerns, resulting in a 70% customer satisfaction rating and average of 45% in return clients
- Accurately diagnosed and treated vision problems, demonstrating an average of 72% success rate in resolving patient issues
- Maintained detailed patient records, including medical history, prescriptions, and test results, ensuring data accuracy and integrity
- Stayed updated on the latest advancements in contact lenses and eye-wear, demonstrating a commitment to continuous learning and staying current with industry trends
Education
Bachelor of Science - Computer Science
Michigan State University
East Lansing, MI05.2011
Computer Science -
Baker College
Muskegon, MI05.2010
Associate of Arts - Computer Science
Community College of Baltimore County
Essex, MD06.2008
Computer Science -
Salem International University
Salem, WV06.2006
Skills
- Managed Services
- COMPTIA A Certified
- IT Technical Support
- MAC OS/WINDOWS
- PC Building
- LAN/WAN Networking
- Microsoft 365
- Leadership and Teamwork
- Critical Thinking and Problem Solving
- Communication Skills
- Creativity
- Adaptability
- Ability to Work Under Pressure and Multitask
- Customer Service
- Industry Trends Awareness
References
References available upon request
Hobbies and Interests
- PC gaming and building
- Photography
- Command line and basic linux coding
Certification
- CompTIA Certification
Timeline
Virtual Premium Auditor
Afirm Services
08.2019 - 10.2022
System Administrator and Guest Services Manager
Holiday Inn Express
06.2012 - 06.2019
Optician Level II
Walmart Vision Center
03.2010 - 05.2012
Computer Science -
Baker College
Associate of Arts - Computer Science
Community College of Baltimore County
Computer Science -
Salem International University
- CompTIA Certification
Bachelor of Science - Computer Science
Michigan State University
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