Sanjeev Bhandari
Canyon Country,CA
Summary
Accomplished Senior Desktop Technician with a proven track record at Banc of California, enhancing IT operations across the bank. Expert in vendor coordination and technical support, significantly improving end-user satisfaction. Skilled in mobile device management and adept at streamlining IT workflows, demonstrating exceptional problem-solving and communication abilities.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Senior Desktop Technician
Banc of California
09.2005 - 05.2026
- Oversaw the maintenance of a region with over eleven branches, focusing on onsite desktop computers, laptops, and printers.
- Improved end-user satisfaction by providing efficient desktop support and resolving technical issues.
- Relied upon to set up and support executive management systems, including supporting executive management systems for CEO by ensuring seamless functionality and accessibility.
- Coordinated with vendors on warranty repairs and replacements, maintaining a reliable fleet of functional devices for use.
- Assisted users in setting up company emails and Microsoft TEAMS on their mobile devices.
- Identified areas of improvement within existing IT workflows and collaborated with management on implementing changes accordingly.
- Led troubleshooting efforts for hardware and software issues across multiple departments.
- Coordinated with vendors to procure necessary equipment and services, ensuring timely project completion.
- Served as an escalation point for Level 1 technicians during complex technical issues requiring advanced expertise or authorization levels.
- Established strong relationships with colleagues through effective communication skills and a customer-focused approach to problemsolving.
- Provided remote support for employees working off-site, facilitating seamless connectivity to company resources.
IT Technician
IBM
07.2003 - 08.2005
- Troubleshot hardware and software issues to ensure optimal system performance.
- Provided technical support for end-users, resolving inquiries efficiently and effectively.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Education
Bachelor of Science - Mathematics And Physics
Ramjas College
New Delhi, India04-1983
Skills
- Desktop Management
- Mobile Device Management
- Technical support expertise
- Remote Support
- Remote assistance
- Asset management
- Hardware troubleshooting
- Device configuration
- Hardware installation
- Problem resolution
- Vendor coordination
Certification
CompTia A+
Microsoft Systems Engineer
Microsoft SQL server 2000 database administrator
Microsoft Certified Professional
Timeline
Senior Desktop Technician
Banc of California
09.2005 - 05.2026
IT Technician
IBM
07.2003 - 08.2005
Bachelor of Science - Mathematics And Physics
Ramjas College