Tara Earle
Livermore,CA
Summary
Resourceful IT Technician offering 5 years of experience providing expert-level support to users within various demographics. Strong interpersonal, communication, and problem-solving skills are applied to develop relationships with clients. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows and Mac OS environments.
Overview
9
9
years of professional experience
Work History
Desktop Technician
SNLCA
Livermore, CA
04.2021 - 05.2024
- Diagnostics and repair of basic hardware on Desktops and Laptops
- Active Directory and management over group policies and administration
- Essential communication with the customer for verification over their office set up and site survey
- Proficient utilization of the ServiceNow ticket queue manager
- Performed basic recognition and prepared common connectivity issues for various machines.
- Installed and configured hardware, software, printers, scanners and other peripheral devices for users.
- Coordinated with external service providers for resolving complex technical issues.
- Configured routers, firewalls, VPNs and other network appliances.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Participated in IT department meetings for strategy development.
- Lead in multiple internship new hire and interns orientation sessions onboarding to IT services.
Computer Moves Technician
TADS PGS inc
Livermore, CA
05.2020 - 03.2021
- Teardown and setup of computing equipment for multiple projects
- Essential communication with the customer for verification over their office set up and site survey
- Fundamentals of fiber connections and IDR/computer hub rooms established across Sandia
- Active DOE security L clarence and use of ITSM ticket queue manager
- Active use of excel to complete a project of over 600 users regarding the identification of customer’s machines addresses and locations across Sandia
- Completed multiple setups in both Sandia and off-site leases through drop-in kiosks
- Performed basic recognition and prepare over common connectivity issues for various machines.
IT Technician
Corovan
Poway, CA
05.2019 - 03.2020
- Hands on experience with organizing computer hardware and performing basic diagnosis on various operating systems (Linux, Macintosh, Microsoft)
- Worked Shifts that were assigned daily with flexible endings and extended time periods
- Optimized dissembling and reassembling cubicles and workspaces with cable management included
- Scanned, organized, and attentive to tracking multiple devices with illustrations and written diagrams to each cubicle worked on
- Ensured the integrity of hardware and performed multiple successful diagnosis’s in post move services
- Sent to different contacts that include the following and their corresponding offices throughout the bay area: Facebook, Google, YouTube, Genetech.
Cast Member
Disney Store
Livermore, CA
07.2015 - 05.2018
- Incorporated products into shows in innovative measures
- Coordinated with the talent relations department to facilitate execution and payment of talent contracts
- Tailored experiences specifically to the guest's preferences in Disney's established IP
- Prepared sales slips and sales contracts
- Collaborated in creating strategies that drove sales and revenue
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Organized store merchandise racks by size, style, and color to promote visually appealing environment
- Built relationships with customers to increase likelihood of repeat business
- Welcomed customers into the store and helped them locate items with specifically tailored introductions depending on the environment and production.
Education
Associate of Arts - General Studies with a focus in Computer Technology
Las Positas College
01.2019
High School Diploma -
Granada High School
01.2015
Skills
- Customer service expertise
- Desktop Management
- Microsoft Windows and Office
- Customer Communication and Empathy
- User Support
- Software Installation
- Web Browser Support
- Mac OS Support
Hobbies and Interests
Maintains a number of social groups and activities that are organized and administered by volunteers. Supports the club's policies and makes adjustments to them in order to accommodate a diverse membership. It contributes to the introduction of creativity into a variety of activities and puzzle-making that rewards crucial problem solving.
Timeline
Desktop Technician
SNLCA
04.2021 - 05.2024
Computer Moves Technician
TADS PGS inc
05.2020 - 03.2021
IT Technician
Corovan
05.2019 - 03.2020
Cast Member
Disney Store
07.2015 - 05.2018
Associate of Arts - General Studies with a focus in Computer Technology
Las Positas College
High School Diploma -
Granada High School
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