San Juana Hernandez

Supported office team with customer service activities while following state regulations and agency protocols. Maintained professionalism and confidentiality across all agency operations. Assisted with various tasks such as responding to phone inquiries, managing agency correspondence, and guiding customers to the correct departments.

Coordinated with main office to retrieve auction files. Conducted thorough research on product descriptions and images. Compiled and organized auction data for submission to main office.

Taught English as a second language to elementary students in a Christian school environment. Provided support to students through discipleship programs to strengthen their Christian faith. Organized ESL classes for adults, enabling church members and community members to improve English skills for academic and professional success. Assisted in various church ministries, including visiting incarcerated individuals.