Sanjuana Zermeno
Chicago,IL
Summary
Dynamic Sr Customer Service Representative at CEDA with a proven track record in enhancing team productivity and resolving complex customer issues. Skilled in Salesforce CRM and staff training, I excel in high-pressure environments, ensuring seamless service delivery and fostering collaboration among team members. Committed to operational excellence and client satisfaction.
Overview
12
12
years of professional experience
Work History
Sr Customer Service Representative
CEDA
10.2013 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service assistance to clients at all times.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved customer service issues using company processes and policies.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
High School Diploma -
Jones Commercial
Chicago, IL06-1985
Skills
- Customer support
- Staff training
- Escalation management
- Call center experience
- Email management
- Team monitoring
- Problem resolution
- Calm under pressure
- Teamwork and collaboration
- Microsoft office
- Remote office availability
- Salesforce CRM
- Report creation
- Word
- Power Point
- Teams
Languages
Spanish
Professional Working
Timeline
Sr Customer Service Representative
CEDA
10.2013 - Current
High School Diploma -
Jones Commercial
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