San Juanita Casanova
Dallas,TX
Summary
Dedicated Customer Service Representative with proven skills in problem resolution and data entry. Committed to enhancing customer satisfaction through effective communication and critical thinking.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma
Dallas TX
12.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed order processing using internal systems, ensuring accuracy and timely fulfillment.
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Streamlined complaint resolution process, reducing response time and improving customer satisfaction ratings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Manager
Tune up King
Kendall, TX
07.2020 - 12.2022
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules and appointments for management and staff.
- Oversaw inventory control and procurement of office supplies.
- Implemented new filing systems to improve document retrieval processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales /Administrative Assistant
Mobile Home Park
Dallas
12.2014 - 07.2020
- Coordinated communication between management and residents to streamline information flow.
- Managed scheduling for property viewings and resident meetings, ensuring timely coordination.
- Assisted in maintaining accurate resident records using property management software.
- Developed and implemented efficient filing systems for tenant documentation and correspondence.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Safeguarded sensitive company information through proper filing systems organization and confidentiality practices for all documents related to clients or transactions.
Education
High School Diploma -
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Call management
- Follow-up skills
- Scheduling
- Product knowledge
- Paperwork processing
- Administrative support
- Clerical support
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative - Williams-Sonoma
12.2022 - Current
Office Manager - Tune up King
07.2020 - 12.2022
Sales /Administrative Assistant - Mobile Home Park
12.2014 - 07.2020
Crossroads Christian School - High School Diploma,