Sankar Ganesh Sevuga Perumal
Dallas
Summary
A US permanent resident (GC) and IT Infrastrucre manager along with AWS Architect and Azure cloud certifications, I am a highly motivated, results-driven leader. With over 19 years of experience in IT Infrastructure Services, Infra & Application Migrations, Reliability Engineering, Global Service Delivery, Service Transitions, Agile Program Management, and Customer Management, I am passionate about my work and possess a strong drive for success. Throughout my career, I have held client-facing lead roles in the UK, India, and the US, demonstrating my adaptability and quick learning abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT operation Manager – Client - Leading Retails company
TATA Consultancy Services (TCS)
01.2014 - Current
- Led a team of 54 Operation support Engineers which is including 9 Linux Administrators, and 8 Windows Engineers, 4 Network administrator,9 Database administrator, 12 Midlleware support engineer, 12 Vmware & Storage admins who were spread across multiple locations USA and India. Our team provided 24x7x365 L2 support to the Production / Stage / Pre-prod environments hosted on Data ceneter,store system and Private cloud . We managed environment through multiple tool like SCCM ,SCOM ,Ansible and Puppet for kernel patching, vulnerabilities and monitoring.
- Developed and mentored highly skilled a live services team based in different locations with a DevOps mind-set to deliver exceptional targets for customer satisfaction, availability, performance, information security, employee satisfaction and stakeholder satisfaction.
- Improved quick and accurate triage of issues reported and either escalating them to L4/other teams for support or resolving them with existing SOPs. I was also responsible for scheduling and applying the latest OS security and vulnerability patches by coordinating with L4, Windows & Linux-Infra, and Application owners.
- I led the coordination of after-hours activities, on-call support, and major incident escalations. I also followed up on after-action reporting, lessons learned, and root cause analysis activities.
- One of my notable achievements was Deployed ignio AIOPS automation tool in the Customer Data center, resulting in cost savings of $600K. Furthermore, I was accountable for providing Standard Operating Procedures (SOPs) to the L1 & L2 team, which increased the first-time resolution rate by 70%.
- Deployed ignio AIOPS tool and developed with59+ use case and configured it in IT operation command center which its started closing 3000+ incident autonomously.
- Collaborated across various functions to oversee the entire project lifecycle, from conceptualization to deployment. Additionally, I facilitated cross-functional meetings to guide and steer large project teams effectively.
- TOOLS: Slack, Team, Jira, Putty,RDP Manager,Cyberark,SCOM,Splunk,Netcool,SCCM,Puppet,Service Now,TSM,Rubrik, Ansible,Solarwinds,Tableau Dashboard.
Support Project Manager – Client – Leading global retail company Data center and store Infrastructure
TATA Consultancy Services (TCS)
01.2010 - 12.2013
- Led a team of 15 Operation support Engineers, 7 Linux Administrators, and 7 Windows Engineers who were spread across multiple locations in India. Our team provided 24x7x365 L2 support to the Production / Stage / Pre-prod environments hosted on Data ceneter,store system and Private cloud . We managed environment through SCCM ,SCOM and Puppet for kernel patching, and vulnerabilities and monitoring.
- Developed and mentored highly skilled a live services team based in different locations with a DevOps mind-set to deliver exceptional targets for customer satisfaction, availability, performance, information security, employee satisfaction and stakeholder satisfaction.
- Improved quick and accurate triage of issues reported and either escalating them to L3/other teams for support or resolving them with existing SOPs. I was also responsible for scheduling and applying the latest OS security and vulnerability patches by coordinating with L3, Linux-Infra, and Application owners.
- I led the coordination of after-hours activities, on-call support, and major incident escalations. I also followed up on after-action reporting, lessons learned, and root cause analysis activities.
- One of my notable achievements was Decommission server in the Data center, resulting in cost savings of $100K. Furthermore, I was accountable for providing Standard Operating Procedures (SOPs) to the L1 & L2 team, which increased the first-time resolution rate by 70%.
- Collaborated across various functions to oversee the entire project lifecycle, from conceptualization to deployment. Additionally, I facilitated cross-functional meetings to guide and steer large project teams effectively.
- TOOLS: Slack, Team, Jira, Putty,RDP Manager,Cyberark,SCOM,Splunk,Netcool,SCCM,Puppet,Service Now,TSM,Rubrik, Ansible,Solarwinds,Tableau Dashboard.
Storage Administrator
SANAT Technologhy Pvt Ltd
04.2009 - 12.2009
System Administrator
Precision Techserve Pvt Ltd
12.2006 - 03.2009
Customer Support Engineer
Essasoft information Pvt Ltd
01.2005 - 11.2006
System Engineer
SBA Computers Pvt Ltd
01.2004 - 12.2004
Education
Diploma in Electronics and communication Engineering -
Alagappa Polytechnic
Karaikudi, Tamil Nadu, India01.1999
M.SC - Computer science
Sikkim manipal university
Sikkim, IndiaSkills
- Windows Server 2000
- Windows Server 2003,2008,2012
- Windows Server 2016 & 2019
- Linux 6,7 & 8
- Jira
- ServiceNow
- Microsoft Azure Cloud
- Amazon Web Services
- Google Cloud
- Ansible
- GitHub
- Terraform
- Puppet
- Docker
- Kubernetes
- Netcool
- SCOM
- Splunk
- Grafana
- Looker
- Wavefront
- Vsphere 5
- Vsphere 55
- Vsphere 6
- Vcenter
- IBM eSeries xSeries
- IBM Blade Servers
- DELL servers
- Dell GX 560
- Dell GX 620
- Dell PowerEdge
- Dell PowerEdge 1950
- Dell PowerEdge 2950
Certification
- Microsoft Certified: Azure cloud administrator
- AWS Solution architect engineer
- GCP-Google Certified Professional – Cloud Architect
- Google cloud -Generative AI Leader
- ITIL V3 Certified
- Microsoft Certified System Engineer (MCSE) in Windows 2008
- Microsoft Certified System Engineer (MCSE) in Windows 2003
Training
- Tivoli Storage Manager
- Kubernetes Admin
- Ignio AIOPS automation tool
- HP Deployment tool
- Rubrik backup
- ITIL Certification & Training
Personal Information
Work Permit: Green Card (US permanent resident card)
Tools And Technologies
Windows Server 2000, 2003, 2008, 2012, 2016, Linux 6, Linux 7, Slack, Jira, Putty, Album, BMC Remedy, ServiceNow, MS Project 2010, HP Service Manager, Teams, Microsoft Azure Cloud, Amazon Web Services, Pivotal Cloud Foundry, Google Cloud, Ansible, GitHub, PCF / Cloud Foundry CLI, Terraform, Puppet, Docker, Team City, Netcool, SCOM, Splunk, Grafana, Looker, Wavefront, IBM eSeries xSeries, M4, Blade Servers, IBM Thin Client, DELL servers, HP 3PAR Storage Systems, Servers, HDS VTL, Oracle's StorageTek SL3000, SL8500 library system, Cisco Switches and Routers, Dell GX 560, GX 620, PowerEdge, Dell PowerEdge 1950, Dell PowerEdge 2950
Timeline
IT operation Manager – Client - Leading Retails company
TATA Consultancy Services (TCS)
01.2014 - Current
Support Project Manager – Client – Leading global retail company Data center and store Infrastructure
TATA Consultancy Services (TCS)
01.2010 - 12.2013
Storage Administrator
SANAT Technologhy Pvt Ltd
04.2009 - 12.2009
System Administrator
Precision Techserve Pvt Ltd
12.2006 - 03.2009
Customer Support Engineer
Essasoft information Pvt Ltd
01.2005 - 11.2006
System Engineer
SBA Computers Pvt Ltd
01.2004 - 12.2004
Diploma in Electronics and communication Engineering -
Alagappa Polytechnic
M.SC - Computer science
Sikkim manipal university