Sankhadeep Ghosh
Des Moines,IA
Summary
Proven problem-solver and relationship builder, I excelled at Embassy Suites by enhancing guest satisfaction and retention through exceptional service and efficient time management. Skilled in teamwork and collaboration, I contributed to a positive, high-pressure work environment, significantly improving customer experience and operational productivity.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Embassy Suites
Des Moines, IA
09.2024 - 01.2025
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Food and Beverage Trainee
L’axel
Fontainebleau
04.2023 - 06.2023
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling orders in a timely manner.
- Developed strong communication skills through constant interaction with customers, coworkers, and supervisors.
- Received positive feedback from customers, resulting in improved reputation and repeat business.
Food and Beverage Attendant
Hotel Le Val Thorens
French Alps
12.2022 - 04.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Education
Bachelors Of Science In Hospitality And Tourism Ad - Hospitality Administration And Management
International Institute of Hotel Management
Kolkata,India07.2024
Skills
- Time management
- Problem-solving skills
- Problem-solving
- Relationship building
- Teamwork and collaboration
Accomplishments
• Awarded as the best employee of the month in Hotel Le Val Thorens.
• Recognition from the restaurant manager for handling and ensuring smooth services during the breakfast and lunch hours.
Football
• One of the major interest to follow Spain
Languages
English
Professional Working
Spanish
Elementary
French
Elementary
Timeline
Front Desk Associate
Embassy Suites
09.2024 - 01.2025
Food and Beverage Trainee
L’axel
04.2023 - 06.2023
Food and Beverage Attendant
Hotel Le Val Thorens
12.2022 - 04.2023
Bachelors Of Science In Hospitality And Tourism Ad - Hospitality Administration And Management
International Institute of Hotel Management