Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sanny Williams

Galloway,NJ

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Manager

Ocean Casino Resort
Atlantic City, NJ
12.2023 - Current
  • Supervised and trained room service staff to ensure proper customer service.
  • Conducted weekly meetings with team members to discuss performance goals and objectives.
  • Monitored employee attendance and took corrective action when necessary.
  • Resolved customer complaints in a professional manner.

Sales and Services Specialist

Fulton Bank of New Jersey
Galloway, NJ
03.2024 - 07.2024
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.

Beverage Supervisor

Tropicana Entertainment
Atlantic City, NJ
04.2013 - 12.2023
  • I oversee the bars and lounges.
  • Maintains high levels of customer satisfaction by building relationships with the guests (through greeting them and farewells), and encourages employees to build relationships with the guests.
  • Manages the day-to-day operations of the restaurant in accordance with established policies and procedures.
  • Inspected and monitored cleanliness of beverage service stations, and complied with health code regulations.
  • Recruited, hired, trained, and supervised a service team of 150 employees.
  • Checked guest identification for appropriate age to order alcoholic beverages.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

Education

Some College (No Degree) - Paramedic

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Customer service experience
  • PC proficient
  • Sales
  • Opening and closing procedures
  • Team management
  • Team building
  • Multitasking
  • Union experience
  • Money orders
  • Branch operations

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Tips Certified ID # 5091162 - 05/15/19
  • State of NJ Division Of Gaming Enforcement ID 231059-40

Timeline

Sales and Services Specialist

Fulton Bank of New Jersey
03.2024 - 07.2024

Shift Manager

Ocean Casino Resort
12.2023 - Current

Beverage Supervisor

Tropicana Entertainment
04.2013 - 12.2023

Some College (No Degree) - Paramedic

Borough of Manhattan Community College of The City University of New York

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Sanny Williams