Kena Ruiz
Sacramento,CA
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks/ HMShost
02.2024 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Program Director
Sacramento Chinese Community Service Center
10.2022 - 11.2023
- Loyalty to Company for 8+ Years, Beginning at a Team Leader Position.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Special Education Coordinator
John Adams Academy
08.2021 - 09.2022
- Facilitated meetings by using family-centered, strength-based approach.
- Coordinated with outside state agencies to acquire services for special needs children.
- Supported general education teachers and administrators in implementing strategies to meet needs of students with IEPs.
- Maintained contact with parents to address concerns and needs of children.
- Interpreted and analyzed academic data to maintain student development and retention.
Para Educator
Twin Rivers Unified School District
09.2017 - 07.2021
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to help with classroom and workload management.
- Documented behaviors, implemented interventions and treatment results.
Barista
Starbucks
01.2019 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Associate of Science - Social Psychology
American River College
Sacramento, CA05.2019
High School Diploma -
Mira Loma High School
Sacramento, CA05.2016
Skills
- Operations Oversight
- Advanced Knowledge of Technology
- Customer Service Experience
- Policy Implementation
- Effective Leader
- Administration Knowledge
- Child Development
- Training Coordination
- File Maintenance
- New employee onboarding
Certification
CPR
CPI
Epi-Pen
Narcan
Timeline
Shift Manager
Starbucks/ HMShost
02.2024 - Current
Program Director
Sacramento Chinese Community Service Center
10.2022 - 11.2023
Special Education Coordinator
John Adams Academy
08.2021 - 09.2022
Barista
Starbucks
01.2019 - 10.2020
Para Educator
Twin Rivers Unified School District
09.2017 - 07.2021
Associate of Science - Social Psychology
American River College
High School Diploma -
Mira Loma High School