Sanoe Lopes
Kaneohe,HAWAII
Summary
Dynamic and results-oriented professional with a proven track record at Safeway, excelling in customer satisfaction and team collaboration. Expert in clerical support and adept at problem resolution, significantly enhancing customer service initiatives. Demonstrates a strong ability to manage high-volume customer interactions, leveraging exceptional communication skills to exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Tropical Farms
03.2024 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Multi-Purpose Clerk
Safeway
11.2021 - 01.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Retail Assistant
Lei La’i Floral Studios
01.2017 - 01.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Kailua High School
Kailua, HI05.2020
Skills
- Clerical Support
- Customer Support
- Team Collaboration
- Problem Resolution
- Customer Service
Timeline
Customer Service Associate
Tropical Farms
03.2024 - 06.2024
Multi-Purpose Clerk
Safeway
11.2021 - 01.2024
Retail Assistant
Lei La’i Floral Studios
01.2017 - 01.2019
Kailua High School
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