Oumar Sanogo
SPRINGDALE
Summary
Dynamic Shift Manager at Wendy's Fast Food with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and cash handling, I foster a motivated workplace culture while effectively resolving complaints. Committed to safety and excellence, I consistently drive operational success and team development.
Overview
7
7
years of professional experience
Work History
Shift Manager
Wendys Fast Food
04.2019 - Current
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members to improve service efficiency and customer satisfaction.
- Resolved customer complaints swiftly, enhancing overall guest experience and loyalty.
- Developed training materials for new hires, fostering a consistent onboarding process across shifts.
- Led team meetings to communicate goals, motivate staff, and encourage open feedback for continuous improvement.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Monitored inventory levels and coordinated restocking to minimize waste and ensure product availability.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Farandole International
Ivory CoastSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Team development
- Delegating work
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Shift Manager
Wendys Fast Food
04.2019 - Current
High School Diploma -
Farandole International