Sanova Gore
Jonesboro,GA
Summary
Detail-oriented Front Office Administrator with 5+ years of experience in fast-paced healthcare settings.
Skilled in patient scheduling, check-in/check-out processes, insurance verification, and medical records management. Proficient in EMR systems including Athenahealth and Infiniti. Known for managing high-volume patient flow, improving workflow efficiency, and delivering excellent patient care and customer service.
Overview
5
5
years of professional experience
Work History
Front Office Administrator
Women’s Imaging Specialist
Stockbridge
11.2022 - Current
- Pertormed patient check-in and check-out for 50+ patients daily, ensuring accurate registration, documentation, and smooth patient flow
- Greeted patients, verified demographics and insurance, and completed intake process prior to appointments
- Scheduled and coordinated diagnostic imaging appointments, ensuring efficient patient flow and proper time allocation
- Rescheduled appointments and accommodated urgent add-ons while maintaining provider schedules
- Requested and retrieved prior imaging and diagnostic reports from outside facilities for radiologist review
- Utilized Athenahealth and Infiniti EMR systems for patient records, scheduling, and documentation
- Collected co-pays and processed payments accurately while balancing daily transactions
- Managed multi-line phone system, assisting patients with scheduling, questions, and follow-ups
- Maintained strict HIPAA compliance when handling sensitive patient information
Patient Access Representative
MedCura Health
Stone Mountain, GA
08.2021 - 11.2022
- Completed patient check-in and check-out, including registration, insurance verification, and appointment confirmation
- Facilitated patient registration by collecting accurate demographic and insurance information
- Verified insurance eligibility and benefits to support accurate billing and reduce claim denials
- Scheduled, confirmed, and followed up on patient appointments to ensure continuity of care
- Coordinated provider schedules and minimized gaps by managing cancellations and rescheduling requests
- Assisted patients with appointment preparation, improving workflow and patient satisfaction
- Coordinated communication between departments to streamline patient access and reduce delays
Retail Sales Associate
Veteran Canteen Service- VA Hospital
Decatur, GA
12.2020 - 08.2021
- Provided exceptional customer service in a dynamic retail setting.
- Managed cash register operations, processed transactions, and ensured accurate cash drawer balancing.
- Executed inventory restocking and upheld store organization and cleanliness standards.
- Facilitated customer product selection, returns, and exchanges to enhance satisfaction.
Education
Bachelor of Science - Business Administration
Saint Leo University
Saint Leo, FL09.2026
Skills
- Patient Scheduling & Appointment Coordination
- Patient Check-In & Check-Out / Intake
- Insurance Verification & Eligibility (Availity, payer portals)
- Medical Records Management & Data Entry
- EMR/EHR Systems (Athenahealth, Infiniti)
- Prior Imaging & Records Requests
- Multi-Line Phone Systems & Call Management
- Payment Collection & Cash Handling
- Customer Service & Patient Relations
- HIPAA Compliance & Patient Confidentiality
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Front Office Administrator
Women’s Imaging Specialist
11.2022 - Current
Patient Access Representative
MedCura Health
08.2021 - 11.2022
Retail Sales Associate
Veteran Canteen Service- VA Hospital
12.2020 - 08.2021
Bachelor of Science - Business Administration
Saint Leo University