Sansannah Bailey
Augusta,GA
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
16
16
years of professional experience
Work History
Delivery Courier
Self-employeed
03.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Followed company policies and procedures during shift.
Production Technician
Central States Manufacturing, Inc.
09.2022 - 01.2024
- Served as production lead technician for roll doors and hallway systems, with experience in panel roll form, MLOC, and relocating panels
- Gained 1 year and 5 months of forklift experience while following all safety guidelines and wearing required PPE.
Visual Supervisor
Kate Spade New York
08.2021 - 07.2022
- Managed the visual impact of stores by interpreting and translating corporate direction into weekly, monthly, and seasonal brand displays
- Coordinated with store teams to plan, oversee, and execute all visual merchandising activities for new store openings, remodels, relocations, and special projects
- Directed product placement, fixture layouts, displays, and window installations for corporate floor set rollouts.
Assistant Manager
Old Navy
01.2020 - 12.2020
- Drove profitable sales growth through customer service, product operations, merchandising, and talent development
- Recruited, hired, and developed highly productive Brand Associate and Expert teams, with oversight of the kids department
- Implemented action plans to maximize efficiencies and productivity, performed Service Leader duties, and ensured consistent execution of standard operating procedures
- Promoted community involvement and leveraged omni-channel strategies to deliver a seamless customer experience.
Seasonal Recovery Agent
Sephora
11.2019 - 01.2020
- Worked in operations/logistics, processing inventory and stocking the sales floor with product
- Performed merchandising duties for floor set changes, and provided cashier and customer service support
- Gained on-brand experience in skin care, makeup, and fragrance.
Department Manager/Acting Store Manager
H&M Hennes & Mauritz AB
05.2008 - 10.2019
- Led teams to successfully launch new seasons, with a strong commercial and visual focus
- Recruited and onboarded over 200 employees, training and developing over 80 for future roles
- Managed daily store operations, planning, and task execution to maximize sales and minimize losses
- Focused on delivering the best people, customer experience, brand, and operations to drive sales and conversion
- Trained, developed, and mentored sales teams to excel in customer service, selling, conversion, and sales goals
- Led stores to successful season starts, with top performance in the district and area while acting as Store Manager.
Education
Associate in Marketing Management -
Gwinnett Technical College
Lawrenceville, GA12.2014
High School Diploma -
David W. Butler High School
Augusta, GA05.2001
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Retail Management, Store Management, Sales Management
- Merchandising, Visual Merchandising, Customer Service
- Team Management, Team Building, Leadership
- Recruiting, Talent Acquisition, HR Sourcing
- Inventory Management, Warehouse Experience
- Operations, Logistics, Supply Chain
- Forklift Operation, Manufacturing, Industrial Equipment
- Time Management, Organizational Skills
- Budgeting, Financial Management
- Marketing, Marketing Management, Consumer Behavior
- Sales, Sales Force, Retail Sales
- Customer Service, Cash Handling, POS
- Training & Development, Onboarding
- Performance Management, Employee Orientation
- Communication Skills, Phone Etiquette
- Power Tools, Assembly, Materials Handling
- 5S, Packaging
- Human Resources, Audit
- Strategic Planning, Management
- Fashion Styling, Retail Fashion
Timeline
Delivery Courier
Self-employeed
03.2024 - Current
Production Technician
Central States Manufacturing, Inc.
09.2022 - 01.2024
Visual Supervisor
Kate Spade New York
08.2021 - 07.2022
Assistant Manager
Old Navy
01.2020 - 12.2020
Seasonal Recovery Agent
Sephora
11.2019 - 01.2020
Department Manager/Acting Store Manager
H&M Hennes & Mauritz AB
05.2008 - 10.2019
Associate in Marketing Management -
Gwinnett Technical College
High School Diploma -
David W. Butler High School
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