Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Santa Santana

Naugatuck,CT
Santa Santana

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
years of professional experience
1
Language

Work History

Allied Universal Security Services
Waterbury, CT

Security Officer
08.2023 - Current

Job overview

  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Investigated reported incidents to protect company assets.
  • Monitored access control systems and key code records for suspicious activities.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Searched bags manually to identify prohibited items and contraband.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.

PAGNY
New York, NY

Administrator
06.2005 - 06.2023

Job overview

  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided general administrative support to staff members.
  • Prepared reports on various projects for management review.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Conducted research on requested topics using reliable sources.
  • Compiled statistical data from a variety of sources for analysis purposes.
  • Supported departmental activities by providing clerical assistance as needed.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Responded promptly to customer complaints in a professional manner.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Checked office stock to determine supply levels and maintain inventory.
  • Developed innovative strategies to establish best practices, promoting profitability.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Assessed company operations for compliance with safety standards.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Analyzed key performance indicators to identify effective strategies.
  • Determined consumer needs to provide products and services appealing to larger market.

Education

Taylor Business Institute
New York, NY

Associate in Business Administration from Business Administration
06-2005

University Overview

Skills

  • Emergency Management
  • Access Control
  • CCTV Surveillance
  • Document Management
  • CCTV Monitoring
  • Identification verification
  • Security systems knowledge
  • Alarm monitoring
  • High level of integrity
  • Relationship building and management
  • Shift work experience
  • Fluent in Spanish
  • Surveillance
  • General security
  • Incident Reporting
  • Threat Assessment
  • Conflict de-escalation
  • Screening wands
  • Report Writing
  • Interior and exterior patrol
  • Conflict resolution techniques
  • Detail Oriented
  • Security Screenings

Timeline

Security Officer
Allied Universal Security Services
08.2023 - Current
Administrator
PAGNY
06.2005 - 06.2023
Taylor Business Institute
Associate in Business Administration from Business Administration

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Santa Santana